- Jan 26, 2000
- 50,879
- 4,268
- 126
I have had the new HK AVR 630 receiver for a little more than a week, and it I love this thing.
Well, the wife and I were away for a couple days, and a college student where my wife teaches watched them. That's good.
The Bad- Her boyfriend.
He came over and was visiting her and our kids (he has met them before and was pretty good with them), and while he was here decided to fool around with my receiver, which I would not normally mind, but instead of pushing buttons, he must have thought the LCD display was a button, because he pushed it enough to break it. Not easy, and not bright. Of course he didn't bother to tell us, I had to find out from the kids, and he certainly thought to stick me with the repair. I was definitely not happy.
So, I called Harmon Kardon, expecting to have to buy a new (and probably expensive) remote.
To my surprise, they are sending me a new one. Just like that. All I needed to do was fax them a copy of my sales receipt, and it's on it's way. No fussing, and I don't have to return the other one first, in fact not at all. And no, I did not try a fast one. I told the rep exactly what happened.
I strongly recommend this company to those looking for an audio product, because the quality of their line is first rate, and now because of this very good customer service experience.
Well, the wife and I were away for a couple days, and a college student where my wife teaches watched them. That's good.
The Bad- Her boyfriend.
He came over and was visiting her and our kids (he has met them before and was pretty good with them), and while he was here decided to fool around with my receiver, which I would not normally mind, but instead of pushing buttons, he must have thought the LCD display was a button, because he pushed it enough to break it. Not easy, and not bright. Of course he didn't bother to tell us, I had to find out from the kids, and he certainly thought to stick me with the repair. I was definitely not happy.
So, I called Harmon Kardon, expecting to have to buy a new (and probably expensive) remote.
To my surprise, they are sending me a new one. Just like that. All I needed to do was fax them a copy of my sales receipt, and it's on it's way. No fussing, and I don't have to return the other one first, in fact not at all. And no, I did not try a fast one. I told the rep exactly what happened.
I strongly recommend this company to those looking for an audio product, because the quality of their line is first rate, and now because of this very good customer service experience.