Props to Crutchfield

[aircooled]

I bought a Onkyo TX-SR503 receiver from Crutchfield in mid-December (Nice receiver by the way). This morning it decided to not power on. I unplugged it and let it sit while I was at work. Came home plugged it back in and it still wont turn on.
Called Crutchfield and spoke with a tech, we tried the "reset" trick which didn't work. He then said they are sending me a brand new unit which is shipping out today even though it's outside of the 30 day window.

Not sure why the receiver died, I guess it is electronic.

Thumbs up to Crutchfield for a very fast response, a very short wait time on the phone and taking care of my issue properly.

 

[KLin]

Now that's customer service. :thumbsup:.

 

[notfred]

Well, you probably paid what you could have bought two of them for at another place, so they'd better replace it for you.

 

[Tylanner]

You didnt get tackled so they got BB beat!

 

[Excelsior]

While many people complain about Crutchfield's prices, in my experience, their customer service has to be about the best in the country. If you have the money to spend a bit more at crutchfield, I think it pays off in the end.

 

[aircooled]

Originally posted by: notfred
Well, you probably paid what you could have bought two of them for at another place, so they'd better replace it for you.

$239.99

 

[aircooled]

They're also sending pre-paid shipping labels to send the old unit back

 

[Excelsior]

Originally posted by: aircooled
They're also sending pre-paid shipping labels to send the old unit back

Its kickass isn't it? I ordered some refurbished bookshelf speakers from them last fall, and after a couple of weeks I discovered that one of the tweeters stopped working. Called them up, they said "we will send you a replacement asap" and I just put the broken speaker back in the package, attached the pre-paid shipping label and dropped it off at a local UPS Store.

All was well, and it didn't cost me a dime.

 

[aircooled]

Originally posted by: Excelsior

Originally posted by: aircooled
They're also sending pre-paid shipping labels to send the old unit back

Its kickass isn't it? I ordered some refurbished bookshelf speakers from them last fall, and after a couple of weeks I discovered that one of the tweeters stopped working. Called them up, they said "we will send you a replacement asap" and I just put the broken speaker back in the package, attached the pre-paid shipping label and dropped it off at a local UPS Store.

All was well, and it didn't cost me a dime.

Yep, a 5 minute phone call and everything it taken care of including shipping.
and I just noticed the same unit now sells for 299.99 I got mine for 60 bucks less.

 

[Pocatello]

Crutchfield is the place to buy your toys. I always have great experience dealing with these people.

 

[Aquila76]

Another happy Crutchfield customer here. I used to buy a lot of car audio from them (did our two cars and my 3 cousins'), and any time I had an issue, they resolved it that day, usually within minutes. I only had to return one thing (POS Sony Amplifier) and it went very smoothly. Most of the stuff I buy now is higher end that Crutchfield doesn't carry, but for friends who just want a basic-mid system, they're the first place I send them.

 

[aircooled]

unfortunately I have to use the TV's speakers for a couple days...

still, Crutchfield excelled in customer service