So my Canon S2IS was developing a problem where any pictures that triggered the flash would have this weird distortion effect in places where the light was harshest. It was a kind of greenish-purple pixelation that was just terrible.
I figured I'd see if Canon had anything on their support site. Well I didn't find anything there that might have fixed it (like reset the camera or something), but I was curious as to how much it would cost to fix. To my surprise it was only about $130, or I could get a refurbed S3 for $175. I decided on getting mine fixed. I shipped it via FedEx 3day (important later). They received it but I never heard from them. I finally got fed up and called them after a week. Apparently I didn't follow the website's instructions and neglected to include the repair order printout like I was supposed to (which has the repair confirmation number). But they were apologetic (even though it was totally my fault) and gave me a 20% discount on the repair. They said they should have called me because they could have matched the shipper to their database of repair orders. I told them not to worry about it, but the CSR insisted and said to have a happy holiday.
Fast forward a week, and they're shipping me back my S2 using FedEx 2Day so it'll arrive before Christmas. Assuming everything works on my S2, they've got a customer for life now! That kind of customer service is worth it's weight in gold. I just hope if my Alpha goes bad, Sony will match that customer service...
I figured I'd see if Canon had anything on their support site. Well I didn't find anything there that might have fixed it (like reset the camera or something), but I was curious as to how much it would cost to fix. To my surprise it was only about $130, or I could get a refurbed S3 for $175. I decided on getting mine fixed. I shipped it via FedEx 3day (important later). They received it but I never heard from them. I finally got fed up and called them after a week. Apparently I didn't follow the website's instructions and neglected to include the repair order printout like I was supposed to (which has the repair confirmation number). But they were apologetic (even though it was totally my fault) and gave me a 20% discount on the repair. They said they should have called me because they could have matched the shipper to their database of repair orders. I told them not to worry about it, but the CSR insisted and said to have a happy holiday.
Fast forward a week, and they're shipping me back my S2 using FedEx 2Day so it'll arrive before Christmas. Assuming everything works on my S2, they've got a customer for life now! That kind of customer service is worth it's weight in gold. I just hope if my Alpha goes bad, Sony will match that customer service...
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