Problems with printer

soldano

Member
Jun 17, 2005
139
0
0
I am using a HP6940 printer with a Win XP installed PC.- I usually have problems when printing some documents, specially PDF ones; after printing the first pages, the printer goes crazy and begins to cut the documents at its half, etc.- As I have a similar printer in other PC which works OK, I switch it and got the same bad behaviour, so the problem is not the printer.-
I tried reinstalling the drivers, and even went to a new full XP install with previously formatting the system partition, but the problem continues.- So the conclusión is that the problem must be the PC, but I cannot imagine where it is.-
Any ideas
Thanks
 

Elixer

Lifer
May 7, 2002
10,371
762
126
For starters, run memtest86+ on your machine to check for memory errors. There should be 0, and leave the test running overnight.

If it passes, then I am guessing driver issue, or perhaps corrupted files, though, it could also be your printer.
 

soldano

Member
Jun 17, 2005
139
0
0
For starters, run memtest86+ on your machine to check for memory errors. There should be 0, and leave the test running overnight.

If it passes, then I am guessing driver issue, or perhaps corrupted files, though, it could also be your printer.

Thanks Elixer
I ran memtest86 and didnt show errors.- It cannot be a driver issue or corrupted files as I did a new fresh WinXP install.-
Really I dont know where is the problem.-
 

Elixer

Lifer
May 7, 2002
10,371
762
126
I don't know how much you want to trouble shoot, but the next logical step is to use a liveCD and use that to print.
You could also try a newer version of widows as well.
If that works, then the issue is corrupted drivers/files (yes, I know you said you don't think this is a issue, but a faulty CPU, or HD could make that happen. Like when the CPU over heats or..or...)
 

soldano

Member
Jun 17, 2005
139
0
0
I don't know how much you want to trouble shoot, but the next logical step is to use a liveCD and use that to print.
You could also try a newer version of widows as well.
If that works, then the issue is corrupted drivers/files (yes, I know you said you don't think this is a issue, but a faulty CPU, or HD could make that happen. Like when the CPU over heats or..or...)

What is a liveCD ?
 

corkyg

Elite Member | Peripherals
Super Moderator
Mar 4, 2000
27,370
239
106
Whenever I have a printer problem, I uninstall the printer and delete any files left behind. That includes any Registry entries. Then I reboot, and add the printer using Control Panel. It works most all the time.