• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Problems with MSI - RMA

R

rb56

Senior member
I had to RMA a MSI Pro2A. Well today I get the board back and they sent me a Pro2 Ver.1. I'm not going to OC the board, but is this normal to send back a lesser board. I feel that if they don't have the same board available they should upgrade not downgrade. What would you all do?

Thanks
rb56
 
I not only got back the same version you did but mine was a used board (I can tell it had been screwed into a case, there was dust in the corners by the dimms, the ZIF socket was gouged from HS installation...).

I found somebody local to buy it for $50 and bought an Asus...
 
Anybody else have this same problem? Has anyone been able to make contact with someone at MSI that could help them? The one that I got back was also used, they sent it back in my box with everything that I sent. Looks like they just pulled my old board out threw this one in and shipped it back.

rb56
 
I RMA'd my K7T PRO2-A through Monarch computers....since I bought it there....I got back a MS-6330 Lite ver 3.0. Its a KT133A chipset based board but for retarded reason MSi put a sticker on the board saying it "only" supports 200fsb based Athlons.......I haven't tried the board but I did take the heatsink off the chipset to make sure it was a KT133A...and thats also confirmed on their website......
 
while I love my MSI board, If something went wrong, i'd chuck this one and buy a new one... I heard their RMA dept sux @ss, and overall they are a poor company to deal with... I wouldn't buy an Asus AMD board though, I don't like them as much as Microstar

I'd call those arses up and complain.. esp. about the used mobo.

u should get upgrade not downgrade, AND should be NEW.

 
I called MSI, there response was simple it's not our fault deal with your reseller. I got a little hot and asked to speak to her supervisor and she just hung up on me.
I call Openlinx, there response was "Did you check the chipset, maybe they change it to a Pro 2-A"
Openlinx finally said they would "check in to it". Has the merry go round started to turn?

rb56
 
I think they did you a favor by giving you the Pro2 instead of the Pro2A. Why? The Pro2 uses the older 686A southbridge which only supports ATA66, but trust me, it's a much better southbridge than the 686B on the Pro2A. You'll have a better time dealing with the Pro2 than the Pro2A. ATA66 and ATA100 has basically no performance difference, I personally wouldnt quibble about it. Keep in mind that these two boards are identical except the southbridge, so why not just keep it?
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top