- Jul 19, 2001
- 38,572
- 2
- 91
On July 3, 2006 (the day before i left for my vacation), i purchased a midlevel GE over-the-range microwave with home installation ($49) at my local Home Depot. Total came out ~ $430
Since i was leaving town for a week, install was scheduled for July 13th, had to take the day off of work since delivery window was 10-2. On July 13th, the delivery guys came, installed it in about 15 mins, then left. Literally 5-10 minutes after they are out the door, I start trying out all the features. As soon as i turn on 'Vent Fan', the unit makes a HORRID grinding noise. You can even hear the fan slowing down the more it grinds.
Great.
I call up the Home Depot delivery hotline and speak to a CS rep. She gets the delivery guys on the phone and they say they can swing back by between 6-9pm that night, when they finish their other deliverys to make sure it wasnt a problem with the install.
I wait. They never show up.
The next morning (Friday), i call the Home Depot delivery hotline yet again, they apologize, then tell me they will contact GE to send a repair technician to check it out. I am told that GE will contact me by monday night at the latest. By the next wednesday, having not recieved a call yet, i called the delivery hotline yet again, this time they are completely useless and say to call back the next day.
At this point, i'm fed up. I call the local store and speak to an assistant manager, a nice lady named Kelly. After explaining the situation, she says she will do everything she can to get this remedied ASAP. She has one of the salesmen call the delivery hotline to find out whats going on, why they keep effectively "forgetting" about me. Anyway, i am told that a technician will call me back the next day and schedule an appt.
The next day, someone indeed does call, we schedule an appt for yesterday as they only work M-F, of course, need to take the day off of work again, but i figure if its gonna be fixed and i don't have to worry about it, worth it.
So, yesterday late afternoon, 2 guys with GE shirts show up. They come in, look at the microwave for 3 minutes, walk over to me and say, "yea, its definately broken." That nice i tell them, i knew that 2 weeks ago. Then then proceed to tell me that they are only delivery guys, they can't fix anything and that i need to call the Delivery Hotline to schedule an appt to have a technician come out and fix it. I took ANOTHER day off of work for THIS CRAP? JEBUS.
I call the Home Depot store again to talk to the manager i spoke to previously, who is not in. I speak to another manager, who takes down my info, and says he will get right on it. Nearly 24 hours later, still no response.
I'm sick of this sh_t. What do you think i should do at this point?
Cliffs:
- Ordered expensive microwave w/ install
- Broken literally minutes after installed
- Home Depot keeps missing appointments, sending wrong people
- Missed 2 days of work for this crap already, and still no working microwave after 2 weeks of calling/etc
UPDATE:
Called GE from work, they are now telling me the earliest they can get someone out is next tuesday, 9-5pm. Not gonna happen, i work.
So i stop into the Home Depot after work and ask to speak to the store manager, not in, as usual. The assistant manager i originall spoke with however is standing right there and steps in. "Ahh, Mr. XXXXX, what can i help you with"
I tell her that we have two options at this point. I either A) Want my money back or B) Want a brand new microwave right now.
She then tells me that both of those options are not possible. She says they have a contract with GE that says that GE has to have the opportunity to repair the unit before Home Depot can refund it. I inquire, "So the two days ive waited home for them already don't count? Are you gonna f-ing pay me back for those days i missed?" And then i continue, "Also, why the HELL should i have to settle for a refurbished product when i PAID for a NEW one?" She repeats the policy, i repeat my statement, "ARE YOU GOING TO PAY ME BACK FOR ALL THE WORK I'VE MISSED?"
She then says, ok, ive had enough. Bring the damn thing in tonight yourself and i'll give you your money back. Let me have a salesmen draw up a quote for a new unit that you can pay for once we refund the first.
I'm bringing the unit back as soon as Danielle gets home, but i sure as HELL won't buy another one from them. All my other appliances were purchased at Sears and i have never had a single problem. I'm going back to sears for this one as well.. I guess going for the cheapest around isn't always the best.
Since i was leaving town for a week, install was scheduled for July 13th, had to take the day off of work since delivery window was 10-2. On July 13th, the delivery guys came, installed it in about 15 mins, then left. Literally 5-10 minutes after they are out the door, I start trying out all the features. As soon as i turn on 'Vent Fan', the unit makes a HORRID grinding noise. You can even hear the fan slowing down the more it grinds.
Great.
I call up the Home Depot delivery hotline and speak to a CS rep. She gets the delivery guys on the phone and they say they can swing back by between 6-9pm that night, when they finish their other deliverys to make sure it wasnt a problem with the install.
I wait. They never show up.
The next morning (Friday), i call the Home Depot delivery hotline yet again, they apologize, then tell me they will contact GE to send a repair technician to check it out. I am told that GE will contact me by monday night at the latest. By the next wednesday, having not recieved a call yet, i called the delivery hotline yet again, this time they are completely useless and say to call back the next day.
At this point, i'm fed up. I call the local store and speak to an assistant manager, a nice lady named Kelly. After explaining the situation, she says she will do everything she can to get this remedied ASAP. She has one of the salesmen call the delivery hotline to find out whats going on, why they keep effectively "forgetting" about me. Anyway, i am told that a technician will call me back the next day and schedule an appt.
The next day, someone indeed does call, we schedule an appt for yesterday as they only work M-F, of course, need to take the day off of work again, but i figure if its gonna be fixed and i don't have to worry about it, worth it.
So, yesterday late afternoon, 2 guys with GE shirts show up. They come in, look at the microwave for 3 minutes, walk over to me and say, "yea, its definately broken." That nice i tell them, i knew that 2 weeks ago. Then then proceed to tell me that they are only delivery guys, they can't fix anything and that i need to call the Delivery Hotline to schedule an appt to have a technician come out and fix it. I took ANOTHER day off of work for THIS CRAP? JEBUS.
I call the Home Depot store again to talk to the manager i spoke to previously, who is not in. I speak to another manager, who takes down my info, and says he will get right on it. Nearly 24 hours later, still no response.
I'm sick of this sh_t. What do you think i should do at this point?
Cliffs:
- Ordered expensive microwave w/ install
- Broken literally minutes after installed
- Home Depot keeps missing appointments, sending wrong people
- Missed 2 days of work for this crap already, and still no working microwave after 2 weeks of calling/etc
UPDATE:
Called GE from work, they are now telling me the earliest they can get someone out is next tuesday, 9-5pm. Not gonna happen, i work.
So i stop into the Home Depot after work and ask to speak to the store manager, not in, as usual. The assistant manager i originall spoke with however is standing right there and steps in. "Ahh, Mr. XXXXX, what can i help you with"
I tell her that we have two options at this point. I either A) Want my money back or B) Want a brand new microwave right now.
She then tells me that both of those options are not possible. She says they have a contract with GE that says that GE has to have the opportunity to repair the unit before Home Depot can refund it. I inquire, "So the two days ive waited home for them already don't count? Are you gonna f-ing pay me back for those days i missed?" And then i continue, "Also, why the HELL should i have to settle for a refurbished product when i PAID for a NEW one?" She repeats the policy, i repeat my statement, "ARE YOU GOING TO PAY ME BACK FOR ALL THE WORK I'VE MISSED?"
She then says, ok, ive had enough. Bring the damn thing in tonight yourself and i'll give you your money back. Let me have a salesmen draw up a quote for a new unit that you can pay for once we refund the first.
I'm bringing the unit back as soon as Danielle gets home, but i sure as HELL won't buy another one from them. All my other appliances were purchased at Sears and i have never had a single problem. I'm going back to sears for this one as well.. I guess going for the cheapest around isn't always the best.
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