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Problems with audio and video on a Dell Inspiron 7500 laptop

B

BBCMember

Senior member
This system is quite old. So I am just refurbishing it and selling it at cost to someone who needs it.

Here are the specs:

Win2k Pro SP4
Dell Inspiron 7500
512MB RAM (maxed out; 2 X 256)
433Mhz CPU
DirectX 7.0 (4.07.00.0700) [Not sure if this video card is compatible with 9.0c]
Video: 4MB ATI RAGE Mobility P/M AGP 2X(A21/2)
Flash Player 10 for the browser

Win2k had all of the drivers, so I didn't bother downloading any from Dell. At least not until I had it up and running and tested the video with YouTube. The video drivers are fine on the computer except on YouTube. Actually, I can't say that as I have not tried playing any other video on this system yet.

When I play any video on YouTube, it does one of the following:

1. Doesn't play (just see the thumbnail image)
2. Shows just a black screen
3. Shows the top half OK but the bottom half looks like all of the color was smudged
4. Shows the thumbnail image normally, but doesn't play the video. Then that image jumps in to the upper left corner of the video screen and becomes an even smaller image. Then it switches back to showing the thumbnail image normally again.

This system is clean, in case you're wondering about spyware or viruses.

It seems like it has something to do with either the video drivers, the video card (which is definitely lacking), the fact that there was no chipset drivers to install, or because it only has DirectX 7.0.

The other problem I'm having is that the audio drivers installed fine (again, they came Win2k SP4 slipstreamed), and they show up as installed in Device Manager, but nothing comes through the speakers nor does anything come out via the headsphones (plugged into the headphone jack). I checked all of the volumes (iTunes volume, system volume (all options), etc.), but to no avail.

Suggestions?
 
The drivers Windows uses are generic drivers> they are just enough to get the OS installed. You need to go and install the drivers from Dell.
 
Thanks. I installed the video drivers from Dell, but that did not help. Someone said that Flash video is CPU intensive and to try other browsers. I was using Firefox, I believe, but will try Opera and Chrome. Will also try installing the audio drivers from Dell.
 
did you look at your event viewer to see if there were notable errors? control panel>administrative tools>event viewer.
 
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