Problem with someone on E Bay! What do I do???

[MWink]

I sold my old Asus K7M on E bay and a guy won it for about $120. I emailed him within 48 hours. He asked if he could send a company check (which by the way was not an option that I gave) and I said yes but he would have to wait for it to clear. So, a while goes by and I don't get it. So he sends another one which I get. I cash it and wait the amount of time I said it would take. I get ready to ship it and I ask him for his address again (which I asked him for in the first email) and I get this in response:

--------------------------------------------------

Mr. Winkler,

I gave you my address twice...on the check and on the envelope that the
check was in.Unfortunately, I no longer need the board,and would like you to
refund my payment as soon as possible.These are the following reasons:

1.The auction was not completed in a timely fashion.
2.Due to reason 1, I was forced to go out and buy a k7-m to
complete a system delivery contract with a customer.
3.Because I didn't meet my deadline he purchased a system some
where else.
4.I don't think I need two K7-M motherboards laying
around,especially since the one I bought cost me about twenty dollars more
than I paid you to get my hands on it.

Here is the address again:

********************

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I prefer to check the address so I can be sure it is where they want it shipped. What should I do? Give him the refund or send the board. It is NOT in any way my fault that he wanted to send a company check (I said money order or cashiers check ONLY). Also, I cashed it as soon as I got it. Is there something I am missing that makes it my fault? I will probably give him the refund but I want to hear from you guys first. Thanks.

 

[chipbgt]

try checking with egay and see if they have an address for him.


...that cracks me up that egay is a forbidden word....

 

[MWink]

The ************* stands for his address. I just did not want to put it on the net for everyone to see. hmmmm.... Then again maybe I should.

 

[Lore]

It is up to the buyer to give you the payment by XXX days, which you designate. Usually payment should be sent within 3 days of first notice, received by 7 days of auction end.

Then you, as the seller, have up to 10 days for check clearing purposes, after which you are responsible for sending the package to him. You really should have made a note of his address instead of asking him again...

But anyway, that gives you 17 business days before you really have to send out anything. It was his fault that you didn't get the first one - maybe he didn't even send it, but since bidding on an auction is binding, he has to follow through with the deal, especially if it is within the 17 days.

By allowing him to send you a company check you already bent one of the rules, and you can't hold him responsible for that. You bent the rule, you have to take the consequences for it (slow clearing, etc). That's why you shouldn't have accepted a company check to begin with.

That's just by following the rules. You could be nice and send the money back to him, but by no means should you send him the board and not tell him so. Make sure you guys work it out over email before you send anything at all.

 

[Yo Ma Ma]

I had a similar incident with an e-bay buyer, they won the auction and insisted on COD, which was not a listed option. Then they got all crappy because things were not progressing quickly enough, so next time no rule bendind is the lesson learned I guess.

I'd send the board on, you didn't make him bid on & win both of them, and he can sell off the extra if that's his choice. Also I like the address sent in email since I always keep that, and addy on the check is not always the shipping address.

 

[ForeverSilky]

You sent him the board in the amount of time eb@y gives right? If so send him the board. He can deal with returning the other board he bought.

 

[MWink]

He never sent me his address before. I don't like to send items to the address on the check because it is sometimes different from where they want it. I warned him that it would take extra time for the check to clear and he agreed to it. As for 17 days, that is about the time that I got the second check (the first one never came).

I have decided that I am going to send him the board. If he does not want it, then he can sell it again on E bay. I have gone through too much trouble for him to back out now.

 

[MWink]

Good news. We have resolved it. He is going to take the mother board.