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Problem with AT&T internet installation

S

SirJangly

Senior member
Hey guys, I installed ubuntu on my old comp and gave it to my aunt. She ordered at&t, but when she inserts the install cd it just says "blank". Is there a way to work around this? Thanks in advance!
 
She most likely won't be able to use the CD. I would guess that it's Windows only, or maybe Mac, but no Linux. What's on the CD? She might not need it.
 
Originally posted by: SirJangly
Just hook up the modem and plug it into the computer?
Click to expand...

Yup, as long as we're talking some kind of broadband modem. If it's dialup you'll probably have major issues. It would probably be best if you could do it for her. There may be a couple of settings that need to be done manually, but I can't remember. My Linux machines are secondary, and I don't configure networking often.
 
What type of modem did AT&T send?

Normally you can just browse to it through IE (or equivalent linux web browser) and enter her account credentials and away she goes.

DHCP is usually enabled and the gateway listed under the ip configuration will be the modem address.
 
You don't need any of the crap on the cd. It's nothing but bloatware. Just hook to the modem (or router) and go from there.
The cd is nothing but utilities and crap. Oh, she won't be able to get any troubleshooting help if her line goes down if she is on linux. They can only troubleshoot customers with windows or mac. The should be able to tell if a line is down, but that is about it.

I was having modem issues a couple months ago and went through the process of calling to get help. They said they couldn't help since I have linux. I knew the modem went bad and was hoping they would send a replacement (which they wouldn't do since the modem was 6 years old).
 
nobody is going to mention he set up his aunt with Ubuntu (which I'm SURE she wont get confused with) and even he doesn't realize the AT&T disk is windows only?
 
Originally posted by: Uppsala9496
You don't need any of the crap on the cd. It's nothing but bloatware. Just hook to the modem (or router) and go from there.
The cd is nothing but utilities and crap. Oh, she won't be able to get any troubleshooting help if her line goes down if she is on linux. They can only troubleshoot customers with windows or mac. The should be able to tell if a line is down, but that is about it.

I was having modem issues a couple months ago and went through the process of calling to get help. They said they couldn't help since I have linux. I knew the modem went bad and was hoping they would send a replacement (which they wouldn't do since the modem was 6 years old).
Click to expand...

This is wrong. Things like NetZero require their software installed, if it doesn't find the software running, it doesn't allow you to surf with the dialup connection.

We're all fine and dandy in the high-speed world, but you get into dialup and you can be in a world of hurt.
 
Originally posted by: heymrdj


This is wrong. Things like NetZero require their software installed, if it doesn't find the software running, it doesn't allow you to surf with the dialup connection.

We're all fine and dandy in the high-speed world, but you get into dialup and you can be in a world of hurt.
Click to expand...

I've had AT&T dial up and dsl. You do not need the CD with AT&T's service.
 
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