First of all, I have built many computers with CD-RW drives and Ahead Nero software. Up until now, the motherboards I have used have always had the via chipset. The problem I am having is only happening with a motherboard with the NVIDIA chipset (Biostar M7NCG 400). After a clean install of Windows XP Home and all drivers and Microsoft updates, I go to install the Nero Cd burning software (v 5.5). I install the Nero software and INCD/Packet writing software and reboot. Upon rebooting, as soon as I reach the desktop, I get a BSOD and the computer reboots. I am no longer able to boot the computer normally. I boot to safe mode just fine. I remove the INCD/Packet writing software and reboot. My computer now boots just fine. There is no doubt that the INCD/Packet writing software is causing the problem. I go to Nero's website for support. I need to know what version of INCD I have. Apparently this version number is not the same as the version of Nero (5.5). The version of INCD is not written on the CD face. I cannot boot the computer normally to find the version while in Windows XP. When I boot to safe mode while INCD is still on the computer, it does not show up in my program listing. How can I tell what version of INCD I have?