Nocturnal
Lifer
I have a concern about an employee we recently hired. This employee put down that he is knowledgeable with computers such as Windows and Office. We use both said software titles on the job. He had a week of training with me and another manager. Out of all the hires that we have hired did a thorough one week of training and have managed to do the basics, which are: sales, activating, and customer service/interacting. I feel that he is a little slow on the job. He could not minimize/maximize a window, shut down a basic program, and follow simple given directions. Tonight he called me with some questions because he had a customer standing there asking about T-Mobile. I kept trying to tell him what to say and what the deal was. He could not comprehend (I think) and kept repeating himself to the customer. The customer eventually got fed up and walked away from the counter. Now, I?ve spoken to my HR man and he said to give him a week.
Now let me also tell you that his resume came in with many, many, many grammatical errors. He spelt the word title, ?tittle?.
My father, he has a sociology degree and works for the State. God bless his soul. Anyhow he wanted to work part-time as a cook or cook-helper at a little restaurant in the mall. He applied, got hired, and pretty much had a test run to see how he would do within the restaurant setting. On the second day they told him that they would have to let him go due to being too slow.
I really feel sorry for the guy because he is a nice guy. But I have to think about my sales and how to keep them up. If no sales are going to be happening and customers are going to be walking away, I have to say something, right?
What would you do in this type of situation?
Thank you so much in advance.
Nocturnal
Now let me also tell you that his resume came in with many, many, many grammatical errors. He spelt the word title, ?tittle?.
My father, he has a sociology degree and works for the State. God bless his soul. Anyhow he wanted to work part-time as a cook or cook-helper at a little restaurant in the mall. He applied, got hired, and pretty much had a test run to see how he would do within the restaurant setting. On the second day they told him that they would have to let him go due to being too slow.
I really feel sorry for the guy because he is a nice guy. But I have to think about my sales and how to keep them up. If no sales are going to be happening and customers are going to be walking away, I have to say something, right?
What would you do in this type of situation?
Thank you so much in advance.
Nocturnal
