Problem accessing a web site

Discussion in 'Operating Systems' started by NetGuySC, Feb 23, 2013.

  1. NetGuySC

    NetGuySC Golden Member

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    My nephew from South Korea is staying with my family. We live in South Carolina and have a Time Warner cable internet connection and I average about a 12-14 meg connection.

    Mu sister in law enrolled him in a online TOEFL video training class. When he tries to view the video on my computer running Windows 7 64 bit on my home wifi using the Google Chrome or IE9 browser; it constantly buffers and is not viewable. The same result if he uses my laptop running Win 7 32 bit on my home wifi.

    If he uses my Razr Maxx smartphone that is on my home wifi; while using the android chrome browser, he can view the videos with ease.

    I thought it might possible be a proxy location issue since the TOEFL seems to be korean based, so I tried an anonymous Korean proxy to connect and nothing changed.

    Does anyone have a suggestion as to how he can watch these videos on a computer?
     
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  3. lxskllr

    lxskllr Lifer

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    No idea. Maybe try spoofing the user agent on the desktop browser(Chrome) to match the mobile. That shouldn't do anything, but I can't imagine why the mobile version works, and the desktop doesn't.
     
  4. NetGuySC

    NetGuySC Golden Member

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    I just tried a spoofing agent on my chrome browser, it didn't work either. Thanks much for the suggestion though.
     
  5. lxskllr

    lxskllr Lifer

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    Could it be a Flash issue? Since mobile doesn't use Flash, perhaps html5 works properly as a fallback. Try disabling the Flash plugin.
     
  6. NetGuySC

    NetGuySC Golden Member

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    great idea, tried it and it didn't work.
     
  7. zCypher

    zCypher Diamond Member

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    All devices tested so far have been wifi? The phone working better tells me very little, it could be receiving a lower bitrate version of the feed, or the wifi on the phone could be better for whatever reason (even if that seems unlikely). Test a wired connection rule out wifi issue.

    If the same in wifi, do your speedtest.net results indicate normal speeds at the time of the issue?

    Can you run a ping and traceroute from command prompt to the website you're trying to reach to see if any loss happening there?