Printer only prints 1/3 of page...

[xiaobao12]

Hi,

My printer is a HP Deskjet 810c. I'm running XP Home SP 2.

Even before The document actually starts printer, I get the "Document failed to print" bubble.

I've tried everything, including uninstalling/reinstalling new drivers, adding a new printer, following this advice:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Could it be my USB cable?

Any advice would be appreciated.

Thanks.

 

[montag451]

Could be, might be dodgy printer as well.
Look in your event viewer and see if there are any error codes/descriptions.

 

[xiaobao12]

hey montag,

how do i do that?

thanks.

 

[montag451]

Control panel
administrative tools
event viewer.

If you want a hand with that, post back with full details of 'X' relating to the problem -
Source
ID
full text description (can't cut and paste I'm afraid)

 

[gorcorps]

Don't make 2 threads of the same thing... there's an edit button for a reason:

http://forums.anandtech.com/me...=2075422&enterthread=y

 

[xiaobao12]

whoops..sorry about that.

montag,

i have "X"'s everywhere! There are 2 kinds and they occured consistantly throughout the times where i tried to fix my printer.

One is:

Source: DCOM
Event ID: 10010
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The other one is:

Source: Service Control Manager
Event ID: 7024
Descr: The Background Intelligent Transfer Service service terminated with service-specific error 2147942402 (0x80070002).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

Thanks.

 

[montag451]

Can you upgrade your printer driver and tools - or uninstall the HP toolbox proggy.

Sorry - in a bit of a hurry so can't look into it fully at the moment - I'll be back in about 5 or 6 hours

 

[xiaobao12]

hey montag,

i don't have the HP toolbox proggy. when i added the printer, the only thing that was installed was the driver itself, which is included in windows xp.

thanks for continuing to help me!

 

[montag451]

OK, here goes.......
did a little research and this may or may not fix the problem ---

Go into control panel
admin tools
services
disable 'Background Intelligent Transfer'.

That will prob stop some of the error -

Delete the following folder:
C:\documents and settings\all users\application data\microsoft\network\downloader

When you reboot - that folder will recreate itself.
Re-enable Background Intelligent Transfer in Services (auto)
See if that does it.

Also, you might want to disable spooling in your printer settings if the above doesn't work.

 

[montag451]

Or could try:

http://www.digitalport.co.uk/d...showthread.php?t=67138

 

[xiaobao12]

hey montag...thanks for the tips...i will try them out and let you know.

 

[xiaobao12]

MONTAG!!! IT WORKED!!

first i disabled BIT (with restart) and i still got the X's. then i disabled print spooler and then disabled BIT (with restart) and i didn't get the X's.

then i added a printer and installed the driver and it printed a test page just fine.

oh btw, i managed to get a different USB cable (and used it for the test page) so i hope it's NOT the cable d=

 

[montag451]

Well, try the cable just to put our minds at rest will ya.

Nice one though.

 

[xiaobao12]

hey montag......it is the cable!! argh! so when i used my cable, the X's came back...and it wouldn't print...so that's one of the problems. but why was i getting the X's?

 

[montag451]

Wow - a dodgy usb cable,
I used to recommend a cable change first thing but stopped doing that as Belkin and co. made lots of money from my dodgy advice ..... and this is the first time I ever see a broken usb cable.

Cheers for the heads up.

 

[xiaobao12]

hehe....

so montag, you didnt't tell me what those x's mean and why was i getting them?

 

[montag451]

Background Intelligent Transfer sys, well, does what it says on the tin - so you don't have to wait around for file ops to complete before doing something else.

Print Spooler - works pretty much the same way, just with info going to your printer.
Seems da cable screwing wid ya.