- May 7, 2015
- 632
- 192
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Friend has a HP 8600 series 3 in 1 printer/scanner/fax. Wire connected to the router. Desktop PC wire connected to router. Portable PC is WiFi connected.
She will be printing up a storm all day using the portable and then all of a sudden an error pops on the portable saying lost connection. Tries using the desktop and gets the same error.
I found a HP utility that 'fixes' problems. Turn off PC. Turn off printer. Unplug power from printer. Plug in and power on. Power on PC. Utility 'finds' the printer and all is well. Even with the desktop PC.
I have replaced Ethernet cable from printer to router. Used a different port on router. Still sporadically happens. Also with another portable but once the problem is fixed with the first portable the 2nd sees the printer with no diagnosis process.
It seems the printer is dying.
She will be printing up a storm all day using the portable and then all of a sudden an error pops on the portable saying lost connection. Tries using the desktop and gets the same error.
I found a HP utility that 'fixes' problems. Turn off PC. Turn off printer. Unplug power from printer. Plug in and power on. Power on PC. Utility 'finds' the printer and all is well. Even with the desktop PC.
I have replaced Ethernet cable from printer to router. Used a different port on router. Still sporadically happens. Also with another portable but once the problem is fixed with the first portable the 2nd sees the printer with no diagnosis process.
It seems the printer is dying.