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Print Spooler Issues

J

jmartinpveggs

Junior Member
Hello,

Recently we have been having issues with some computers on our network freezing up randomly. To solve the freezing issue we have to stop and restart the print spooler service. After awhile it comes back and does this again. Now this isnt on every computer only on about 4 of the 25 computers we have on our company network!

Any ideas on long term fixes for this problem on these pcs that are being affected?

Your help is greatly appreciated.

Respectfully,

Jesse
 
Try deleting all the printer queues and remove the drivers in the affected PCs. Then add the printer queues back.
 
eventvwr check for 4226 error.

also run a ping -t printerserver

watch for packet loss. i guarantee you if you see packet loss it will piss off the printers to no-end.

stick to keeping the spool on a server product (2003/2008 server) and i bet most of this will be nonexistant 🙂
 
I see this happen a lot with print jobs sent to the Microsoft Document Image Writer that end up getting stuck and sucking up a full CPU core. On a single-core machine, the PC will appear to have locked up.
 
4226 error is not there....in fact there are no errors in the event log.

also, i have deleted the printers and the ports out but to no avail, the issue is still occuring. it seems to be hit and miss, its not every day and its only on some computers not all. any other ideas?
 
Do the pcs in question have the same printer driver installed? I've run into similar issues with PCL6 drivers, or those nasty all in one/universal drivers
 
No they do not have the same printer drivers. One has a USB MFC attached to it and no network printers on it and the other has a network single printer installed on it. Another one we are having issues with is actually using a VPN connection and printing on a printer hooked up via USB as well.
 
vpn and mtu are almost always a problem.

run a sniffer and look for fragmented packets.

i do know what you are talking about. when i had a crappy 3com 48 port switch it would always happen. not sure what the problem was with that dinosaur but replaced it with a nice 2840 procurve (and 2524G-48) and never saw that problem again.

do this ping the host contiuosly in a cmd dos box "ping -t hostname"
look for any anomalies when you are printing.

btw are your clients directly connecting to the printer or are you routing through print server on the pc? i saw most troubles when direct connect was happening instead of server spooler
 
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