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Print Queue Problem

D

dawks

Diamond Member
My users (Windows XP) print to a shared printer on a Server 2003 box. Last week our main printer was down for a week waiting for a new part. Now its back up and running, and most people are working fine.

A few users have a problem where if they go to print in Word for example, the print dialogue box says the printer is offline, and theres 8 documents in the queue (IE says its online and nothing in the queue). When I go to the actual printer, there are no documents in the queue and the printer is online. This happens in Word, Excel and a Java applet for printing special business reports. Its like these applications are seeing a special queue.

I have rebooted the computer, restarted the print spooler, removed the printer, re-added the printer, and rebooted several times.

Any other suggestions? Is there another print spooler of some kind beyond what you see in the Printers & Scanners window?
 
Have you tried removing the printer off the print server and re-installing it? Afterwards try mapping back for the users.
 
snikt said:
Have you tried removing the printer off the print server and re-installing it? Afterwards try mapping back for the users.
Click to expand...

Nope, dont want to do this since its working fine for 20-30 other users, just 2-3 are having problems.
 
Stop the print spooler on the client machine. Go to C:\Windows\System32\spool\PRINTERS and delete the files in that directory. Restart the spooler.
 
akenbennu said:
Stop the print spooler on the client machine. Go to C:\Windows\System32\spool\PRINTERS and delete the files in that directory. Restart the spooler.
Click to expand...

Thanks, tried that before posting, the PRINTERS folder is empty.

This is what I'm looking at btw,

 
got run

services.msc

what is the status of the print spool service ?

BTW microsoft has a reset printspooler utility. By chance did any of the computers get temporary printers installed ? like say lexmark ?

if so you'll definately want to check the service depdnancys as lexmark tends to cluster fuck everything it touchs.
 
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