Yeah, would you return it with all this said in the RMA and warranty information?
Dear Customer,
The RMA number must be clearly written on the outside of the package. All returns without the RMA number written on the outside of the returned package will be refused.
Your RMA # for an exchange is
E689030328A & E698660328A
.
Please send us a copy of your invoice and a written specific explanation of the problem along with the merchandise, and ship to the Processing Center:
210 Meadowlands Pkwy
Secaucus, NJ 07094
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For us to ship to an address that is different from the shipping address in the original invoice, a notation must be made and highlighted in letter along with the return products.
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You may insure the package and request an adult signature upon its delivery.
This return authorization number is valid for only 10 days.
The purchaser is responsible for all return shipping charges. Return shipping charges are non refundable.
WARRANTY:
The following items carry manufacturer?s warranty: MONITORS, HARD DRIVES, PRINTERS, SCANNERS, RETAIL BOX CPU, RETAIL VIDEO CARDS, RETAIL SOUND CARDS, RETAIL TAPE BACK UPS, RETAIL REWRITERS, RETAIL CD- RECORDERS, ALL SOFTWARE, INTEL MAIN BOARDS and all other retail products.
Retail box items are under direct manufacturers warranty.
· One year limited warranty on main-boards (other than Intel), OEM CD-ROMS, OEM CD-REWRITERS, OEM CD-RECORDERS, OEM FAX MODEMS, OEM VIDEO CARDS, OEM SOUND CARDS, MEMORY, KEYBOARDS, MICE, POWER SUPPLY, CASES, OEM SCSI ADAPTERS, NETWORK CARDS, HUBS and all other OEM products.
All warranties are void if products returned are abused, mishandled, modified, or altered in anyway.
All warranties are void if the bar code is removed or tampered with.
All warranties are void if product(s) returned is physically damaged.
All warranties are void if the product returned is insufficiently or improperly packaged.
All products returned for exchange or store credit which are determined not to be covered by the warranty due to non-compliance with the Agreement of Sale and Purchase and RMA Policy will be refused or returned upon receipt at purchaser?s expense.
INCOMPATIBILITY
· The purchaser is responsible to determine the suitability, workability and compatibility of the item(s) ordered.
We are not responsible or liable for any damage to any software, equipment, accessories, components, or any other device(s) attached to or used in conjunction with any component sold or replaced by us.
We are not responsible for any incompatibility.
Products returned because of incompatibility issues will have a 25% or $35.00 restocking fee depending on whichever is higher applied to the current market value or the price at the time of purchase depending on which is lower.
SHIPPING:
· Shipping charges are non- refundable.
· We do not ship to any P.O Boxes or third party address, APO/AFO and outside of the continental United States, Alaska, and Hawaii.
· The buyer must make all the necessary arrangements to receive the package from the carrier at the time of delivery.
· We will not be responsible or liable for the loss or damage to any package(s) left at the buyer?s premises by the carrier.
· The purchaser is responsible for paying any freight charges incurred by refused shipment, unclaimed goods and undeliverable packages.
We will make every effort to deliver on time. However, we shall not be held liable or responsible for delay or lost shipments.
RETURN MERCHANDISE AUTHORIZATION (RMA)
Customers must request an RMA number prior to returning any merchandize to our web site.
The invoice number must be provided at the time of requesting the RMA number. If the invoice number is not provided no RMA number will be issued.
The RMA number must be clearly written on the outside of the package. All returns without the RMA number written on the outside of the returned package will be refused.
A copy of the invoice must accompany all returns.
RMA numbers are effective for 10 days including the day of issue. The item for which the RMA number was issued must reach us before the 10th day expire. All items arriving at us outside of this 10 days period will be refused.
All wrong, missing or damaged item(s) in a shipment must be reported to the RMA department within 24 hours of delivery by fax or email.
· Please note that RMA number does not guarantee full Store Credit or exchange. All merchandize returned are subject to inspection and depending on their condition we will determine whether to issue store credit, exchange or return to sender.
· Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are insufficiently or inaccurately packaged.
· The purchaser is responsible for all return shipping charges. Return shipping charges are non refundable.
· All claims of damages or loss resulting from shipping defective merchandize(s) back to us must be pursued by the shipper exclusively.
· If an incorrect item(s) is received do not open the package in which it was sent. Any attempt to use the item will be deemed to be acceptance of the item(s) as a satisfactory substitute and the difference in price will be charged to the appropriate account and no further claim can be raised thereafter.
STRICTLY NO REFUNDS.
Products may be returned within 14 days of receipt for a store credit subject to $10.00 or 15% restocking fee depending on which is higher.
Products returned after 14 days will be exchanged and returned to the buyer.
All software sale is final. No refund or exchange on any software.
Items returned for store credit must be in original resalable condition with all original packing materials, manuals, software and accessories.
All returned merchandize will be tested by the Technical Department to verify the defect complained of. If the defect complained of is not established the merchandize will be returned to the purchaser after the Technical fee of $25.00 is charged to the appropriate account.
If merchandize returned for store credit is found to be in proper working condition a $35.00 service fee will be deducted and the remainder applied to store credit.
Products discontinued by the manufacturer or unavailable to replace a defective item within the fifteen day period shall be upgraded to a similar product(s) at our web site.com description or a store credit will be given. The amount to be credited will be the current market value or the amount initially paid for the item(s) whichever is lower.
We are not responsible for any returned merchandize damaged while in-transit to or from the purchaser.
Replacement or store credit for merchandize lost or damaged in transit will only be executed after claim with the carrier has been settled.
Purchaser is responsible for the return shipping charges to us. We will return the exchanged merchandize to the purchaser with no additional shipping charges.
We reserves the right to keep any defective merchandize between 1 to 15 days for repairs or exchange.
ADVANCE REPLACEMENT
· All special advance replacement will have an additional 15% or $15.00 whichever is higher, non- refundable surcharge added.
Advance replacement will be considered a sale if the defective merchandize is not received by us within 7 days of the issuance of the advance replacement RMA number.
All merchandize returned under the advance replacement provisions will be tested to verify the problem complained of. If the Technical Department?s finding is contrary to the complaint a 25% or $35.00 fee will be deducted from the amount to be credited.
Technical determinations by our Technical Department are final. We are under no obligation to publish any report of its findings.
CANCELLATIONS:
· We must be notified of any cancellation within 2 hours of placing the order by fax or email.
If cancellation notice is received by us after 2 hours and the order is not yet shipped the buyer becomes liable for the processing fee of $20.00.
If cancellation notice is received after 2 hours and the order is already shipped the buyer is liable for the initial shipping charges as stated on the invoice and the return shipping charges. These charges will be deducted from the account before any refund is issued.
If you disagree with the foregoing do not use this site.
Barebone:
· All components in a barebone system has one year carry-in dealer?s warranty.
· The purchaser is responsible for all shipping charges associated with the return of defective component(s).
· We will absorb the shipping charges incurred in returning the replaced part(s).
· All the above clauses in the Agreement of Sales and Purchase and all the provisions in the RMA Policy, where applicable, will apply to the warranty of the barebone system.
Systems:
· All systems are sold with three years limited carry-in warranty.
· No refunds on system(s)
· Warranty void if the original system specification is altered in any way.
· All the above clauses in the Agreement of Sales and Purchase and all the provisions in the RMA Policy, where applicable, will apply to the warranty of system(s).
Sincerely,
RMA Dept.
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Please provide previous E-mail text if replying.
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Dear Customer
Thank you.
www.cnetpc.com
----- Original Message -----
From:
To:
support@cnetpc.com
Sent: Thursday, March 27, 2003 4:57 PM
Subject: Micron 512MB DIMM problem
Are you all having problems with this memory. I am having constant errors using a memory testing software and a system stability testing program. This is on an Abit NF7-S motherboard with all default settings. My invoice numbers are 68903 and 69866. Thanks for your response.
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