Predict what the IT guys will do with my phone

[ch33zw1z]

I voted nef, they're going to skip you and go nef.

 

[jamesbond007]

CZroe,

It sounds like your team should have consulted the install. The dialing prefix problems is likely a translation pattern issue they need to resolve in the Call Manager. Depending on what phone model you have, you can just press another extension line button on the right. (I'm using a Cisco 7965 at my desk) That should put the existing call on hold automatically and then give you the freedom to dial out or whatever and then hang up, pick up the other line, and press Resume to bring it back.

The missing information on the Caller ID part sounds like laziness - there are fields in the Directory Number Configuration called Alerting Name and Display (Caller ID) - that needs to be filled out before it'll show with the extension/number for internal dialing.

I would not hold Cisco accountable for the lack of setup and configuration performed by whomever set your system up. Among other duties, I manage a small business phone system of 17 stores and around 550 people and have been using Cisco for about 6 years now without problems.


sdifox,

The upgrade could possibly be warranted if they were using the gigabit to port channel (link aggregation) across multiple ports for a server or SAN termination point. Though, yes, it does seem rather silly as Gigabit to most end user machines is frivolous anyway.

 

[Ichinisan]

Most of my issues are basic usability problems, like being unable to dial without it missing keypresses or detecting others twice even with slow, firm, presses. To add insult to injury, I also can't cancel and dial again without waiting for it to time out or deliberately dialing a number I know is wrong just so I can hang up!

I'll have to see what kind of phone I have at work. Mine does that missed buttons thing while dialing. I've dialed 10 digits and looked at the display to see only 2.

I'm CONSTANTLY straining myself to see the faded display and verify that it registered every digit before I send.

 

[IHateMyJob2004]

Well, they disconnected my headset and put in the new IP phone. And they let two of the headset cords fall down behind the desk where it's going to be a PITA to get them out.

Guess that was a message not to have non-"IT approved" equipment attached to the phone.

Now, how do I convince the boss to let me buy a new compatible wireless headset, when I already have a wired one on the PC that works with the new phone? I can't stand being on hour-long conference calls while being glued to the chair the whole time.

If that is true, whatever bad thing happened to you was deserved.

 

[Newell Steamer]

What do you think the IT guys did?

Installed an Adobe PDF Reader update.

 

[Oceanas]

Functionality wise, everything you listed Cisco can obviously do. Minus the dock for the iPhones. But what i am curious about is you said "voice switches". So they run over their own special switches and not the data switches?

I see that Shortel calls a component of the system a "voice switch" as Kaido mentioned, but a great many telecom guys would, at times, refer to any PBX as a switch. They perform the same types of functions as telephone switching equipment used in telephone exchanges in COs. That's why the term PBX, Private Branch Exchange is used.

 

[Kaido]

Installed an Adobe PDF Reader update.

Gotta catch 'em all :awe:

 

[Kaido]

I see that Shortel calls a component of the system a "voice switch" as Kaido mentioned, but a great many telecom guys would, at times, refer to any PBX as a switch. They perform the same types of functions as telephone switching equipment used in telephone exchanges in COs. That's why the term PBX, Private Branch Exchange is used.

Ahhhh, that just clicked. Thanks! LOL

 

[Kaido]

geniuses at the place I am at now upgraded the 100mbit switch to gigabit poe. Then buy Cisco phones that only does 100mbit, effectively downgrading all the computers (plugged into phone) back to 100mbits

I have seen this in ENTIRELY too many setups :biggrin:

"But look, we save money on not having to use a power adapter thanks to magic POE!*"

* But we won't spend the extra dime to get you the Gigabit handset

 

[Gunbuster]

I have seen this in ENTIRELY too many setups :biggrin:

"But look, we save money on not having to use a power adapter thanks to magic POE!*"

* But we won't spend the extra dime to get you the Gigabit handset

Well that way it takes 10 jackasses to saturate the switch uplink instead of just one if they gave you gigabit to your desktop

 

[sdifox]

I have seen this in ENTIRELY too many setups :biggrin:

"But look, we save money on not having to use a power adapter thanks to magic POE!*"

* But we won't spend the extra dime to get you the Gigabit handset

right, spend 6k to save 500 bux in pow
er bricks... Talking about 48 port.

My next cubicle is empty so I used that connection for the phone :awe:

 

[sdifox]

CZroe,

It sounds like your team should have consulted the install. The dialing prefix problems is likely a translation pattern issue they need to resolve in the Call Manager. Depending on what phone model you have, you can just press another extension line button on the right. (I'm using a Cisco 7965 at my desk) That should put the existing call on hold automatically and then give you the freedom to dial out or whatever and then hang up, pick up the other line, and press Resume to bring it back.

The missing information on the Caller ID part sounds like laziness - there are fields in the Directory Number Configuration called Alerting Name and Display (Caller ID) - that needs to be filled out before it'll show with the extension/number for internal dialing.

I would not hold Cisco accountable for the lack of setup and configuration performed by whomever set your system up. Among other duties, I manage a small business phone system of 17 stores and around 550 people and have been using Cisco for about 6 years now without problems.


sdifox,

The upgrade could possibly be warranted if they were using the gigabit to port channel (link aggregation) across multiple ports for a server or SAN termination point. Though, yes, it does seem rather silly as Gigabit to most end user machines is frivolous anyway.

This is end point, small leased space across from main building...they already had fiber run.