- Apr 23, 2001
- 10,572
- 0
- 71
I've had quite a bit of trouble w/ powerleap's support and have read quite a few instances of the same here. I thought some of you might like to see this. I received this response today from a complaint I put in about their support 3 weeks ago.
Hello,
As many of you may have noticed, your questions have not been receiving the attention that you deserve and that we feel obligated to supply. First off let me introduce myself. My name is Paul Langtry and I am the new head of Technical Support here at Powerleap. My first order of business is to alleviate any angst our customers may have over the lack of proper support. I am reworking our entire support system as well as hiring more qualified support specialists. You may notice that our entire support page has changed. I have worked hand in hand with oour web designer to make the site more easier to navigate and I believe much more helpful. In an attempt to serve you better I will be making some suggestions to facilitate a more expedient answer process. If your answer has already been solved through some other means, or your product has been returned please mark your question as solved. This will enable us to focus on the customers who still desperately need our help. Secondly, if you are inquiring to whether your system is compatible, please download our CPU utility and send a request by those means. That will supply us will all the essential information regarding your system and allow us to make a proper upgrade recommendation. Third, if you are attempting to return a product, for refund or replacement, please contact rmastatus@powerleap.com. They will assist you in the area of returns and refunds. We are not removing your questions, just making sure they are still relevant. If you still need answers, and do not fall into one of the categories above, please respond to this message and your question will be taken care of. I am making a promise that all remaining questions will be answered by Friday night. Once again, this is my complete commitment to your satisfaction.
I acknowledge the fact that many of you have been upset with the lack of support and I am making it my personal mission to overhaul and streamline this branch of Powerleap. This is the first step of many in making Powerleap a company you can rely on for exemplary customer support and satisfaction.
Please help me to make a fresh start, one which will benefit you the consumer most of all.
Paul Langtry
Technical Support Manager
Hello,
As many of you may have noticed, your questions have not been receiving the attention that you deserve and that we feel obligated to supply. First off let me introduce myself. My name is Paul Langtry and I am the new head of Technical Support here at Powerleap. My first order of business is to alleviate any angst our customers may have over the lack of proper support. I am reworking our entire support system as well as hiring more qualified support specialists. You may notice that our entire support page has changed. I have worked hand in hand with oour web designer to make the site more easier to navigate and I believe much more helpful. In an attempt to serve you better I will be making some suggestions to facilitate a more expedient answer process. If your answer has already been solved through some other means, or your product has been returned please mark your question as solved. This will enable us to focus on the customers who still desperately need our help. Secondly, if you are inquiring to whether your system is compatible, please download our CPU utility and send a request by those means. That will supply us will all the essential information regarding your system and allow us to make a proper upgrade recommendation. Third, if you are attempting to return a product, for refund or replacement, please contact rmastatus@powerleap.com. They will assist you in the area of returns and refunds. We are not removing your questions, just making sure they are still relevant. If you still need answers, and do not fall into one of the categories above, please respond to this message and your question will be taken care of. I am making a promise that all remaining questions will be answered by Friday night. Once again, this is my complete commitment to your satisfaction.
I acknowledge the fact that many of you have been upset with the lack of support and I am making it my personal mission to overhaul and streamline this branch of Powerleap. This is the first step of many in making Powerleap a company you can rely on for exemplary customer support and satisfaction.
Please help me to make a fresh start, one which will benefit you the consumer most of all.
Paul Langtry
Technical Support Manager
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