for all practical purposes it is dead, i had the same problem. i had a successfull burn 1 out of 5 times, that's a lot of wasted cds. philips tech won't be able to help you, if your warrenty is expired, they'll only refer you to a company that'll fix it for you. but that'll cost you around 70-100 dollars so its not really worth it. i just bought a new plextor 12x and its great i would recommend it.