- Jan 8, 2012
- 1,714
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UPDATE BUY DOT COM FIXED THE ERRORS WITH FULL REFUNDS THIS MONDAY THE 25TH.
Mods if this is the wrong spot please move it. TIA
I have used buy.com for 5 or 6 years never had bad luck a few minor problems, but all in all pretty
good. I purchased a lot of gear on a more you buy the more you save sale.
Celebrating the name change to Raktuen.com
I ordered a hd7970 gpu
a promise pegasus r4
a pair of 16gb ddr3 so dimm ram sticks. plus some small items.
First order the seal was broken on the new gpu and fans spun slowly an obvious returned not
new item.
Second order item was sold as new it was clearly marked refurbished.
I took photos of it I was so annoyed!
Third item the ram photo was that of so-dimm 204 pins it was dimm 240 pins.
First return worked
second return worked
third return was screwed up
I have a credit for one stick not both.
Got on the phone with customer service they have promised a correction and refund for second stick.
Since it is 16gb stick it is 276 usd.
To top this off the celebration sale was supposed to pay 15x points so I should have
received around 30,000 in points on the 2000 in orders.
Well the points were not issued.
So even if all the gear was good and no returns I would have had to fight for the 300 dollar rebate.
This is not the way to start off a name change.
BTW buy.com sounds a lot better Then Rakuten.com
I will follow up to let you all know if the refunds are fully processed.
I put this in off topic since I am not sure where to put it.
Mods if there is a different spot please move it.
To all users of buy.com / rakuten.com be careful !!
I have done 10,000 plus dollars in purchases 2009-2012 no major problems and I got back 83,000 in
points $830 all done correctly.
The site changes its name and 3 orders that total 2000 usd were done wrong.
Plus refunds are still not fixed.
They had a lessor promo and I did a smaller order 240 usd and got back 5x points correctly so one
order out of 4 was correct.
In the case of the promise pegasus r4 selling a refurbished piece of gear clearly marked
refurbished as brand new is
something that has never been done to me by a large company.
They slapped a new upc over a refurbished upc.
Morons as the new upc is far smaller then the refurbished one you can clearly read the refurbished upc.
Also the refurbs come in a brown box. Truly annoying.
I can post photos of the promise pegasus if people want to see them.
(mods I will only post the photos if allowed)
Mods if this is the wrong spot please move it. TIA
I have used buy.com for 5 or 6 years never had bad luck a few minor problems, but all in all pretty
good. I purchased a lot of gear on a more you buy the more you save sale.
Celebrating the name change to Raktuen.com
I ordered a hd7970 gpu
a promise pegasus r4
a pair of 16gb ddr3 so dimm ram sticks. plus some small items.
First order the seal was broken on the new gpu and fans spun slowly an obvious returned not
new item.
Second order item was sold as new it was clearly marked refurbished.
I took photos of it I was so annoyed!
Third item the ram photo was that of so-dimm 204 pins it was dimm 240 pins.
First return worked
second return worked
third return was screwed up
I have a credit for one stick not both.
Got on the phone with customer service they have promised a correction and refund for second stick.
Since it is 16gb stick it is 276 usd.
To top this off the celebration sale was supposed to pay 15x points so I should have
received around 30,000 in points on the 2000 in orders.
Well the points were not issued.
So even if all the gear was good and no returns I would have had to fight for the 300 dollar rebate.
This is not the way to start off a name change.
BTW buy.com sounds a lot better Then Rakuten.com
I will follow up to let you all know if the refunds are fully processed.
I put this in off topic since I am not sure where to put it.
Mods if there is a different spot please move it.
To all users of buy.com / rakuten.com be careful !!
I have done 10,000 plus dollars in purchases 2009-2012 no major problems and I got back 83,000 in
points $830 all done correctly.
The site changes its name and 3 orders that total 2000 usd were done wrong.
Plus refunds are still not fixed.
They had a lessor promo and I did a smaller order 240 usd and got back 5x points correctly so one
order out of 4 was correct.
In the case of the promise pegasus r4 selling a refurbished piece of gear clearly marked
refurbished as brand new is
something that has never been done to me by a large company.
They slapped a new upc over a refurbished upc.
Morons as the new upc is far smaller then the refurbished one you can clearly read the refurbished upc.
Also the refurbs come in a brown box. Truly annoying.
I can post photos of the promise pegasus if people want to see them.
(mods I will only post the photos if allowed)
Last edited:
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