Possible to transfer an existing T-Mobile ToGo phone number to a new T-Mobile account?

[cyberia]

Not sure if this is the right palce to ask. I'll move it to Off-topic if necessary.

I have had a T-Mobile ToGo phone number that I refill with phone cards. Recently, I opened a Family plan, so I would like to transfer the ToGo number to one of the phones on the family plan.

A T-Mobile CSR says that the ToGo number needs to be cancelled first. Then, after a two-week wait they MIGHT be able to reassign the number to the new account. This definitely kills the whole purpose of switching the existing number.

Has anyone done this successfully?

 

[marulee]

Wrong forum.

You should contact T-mobile for that!

 

[bruceb]

cyberia

Here are some numbers for T-Mobile Look at and call the Number Porting Section

Customer Service & Support
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Telephone
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PostPaid

* 800-937-8997
* 611 (Mobile)
* +1-505-998-3793 (International Roaming Support)
* 425-378-4000 (Corporate Headquarters, Bellevue, Washington)
* 800-318-9270 (Corporate Headquarters Toll-Free)
* 877-296-1018 TTY 5:00 a.m. - 10:00 p.m. PT, daily

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PrePaid

* 877-778-2106
* *8646 (Mobile)

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Number Porting (prepaid and postpaid)

* 877-207-8169
* 888-452-8105

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Mail

* Customer Relations PO Box 37380 Albuquerque, NM 87176-7380
* Corporate 12920 SE 38th St., Bellevue, WA 98006

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Fax

* 813-353-6545 (Customer Relations)

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E-Mail

* Email Support Form
* Email

Email is not the best format for support but rather just general inquiries. When emailing be sure to include the following (especially if account related):

* Your Name
* Name on the Account (if different from above)
* Mobile Number
* Last 4 of SSN
* Contact information

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Bankruptcy legal notices

* T-Mobile Bankruptcy Team PO Box 53410 Bellevue, WA 98015-53410

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Payments

* T-Mobile PO Box 742596, Cincinnati OH 45274-2596 or
* T-Mobile PO Box 790047 St Louis, MO 63179-0047

* NOTE: An account number (or mobile number of the account) must be referenced on all payments in order to post properly.

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Sales

* 800-T-MOBILE (Consumers)
* 888-537-4242 (Business)