- Jul 11, 2001
- 36,946
- 7,818
- 136
I've done it in the past but now I get asked for a 5 digit extension. Absent that I'm asked to access the Help & Contact link at the top of their home page.
I made an order of a $25 merchandise item on April 2. Somehow it turned out later that tracking the item showed delivery on April 4 to a town in my state I've never heard of, no clue of actual address or addressee. The seller's apparently in China however when I ordered the item the location for it was shown as a town on the east coast of the USA, I think New York or Brooklyn. The seller indicated some kind of mixup concerning it being sent back to them because of covid-19 danger. Yeah, sounds screwy. Anyway I asked them to send it to me again. Ebay itself indicated that they could step in to help resolve if the problem prevailed, when I made the complaint online of non-receipt.
I had several exchanges with the seller subsequently including 2 days ago. The seller was sending me another package, or offering me a refund. This happened a couple times already and I always said yeah, send to me, I still want it. Yesterday out of the blue I get an email from Ebay saying that there had been "no activity" on the issue for 3 weeks or something and that therefore the case was closed permanently. No possibility or reopening it! I'm WTH, I've been having exchanges with the seller. That's "no activity?"
I can't seem to get Ebay on the phone. I sent the seller another message yesterday and asked for a refund and seller agreed, said they were initiating the refund:
"Thanks for your message. Sorry for the inconvenience to you. It's ok, I just have offered a full refund to you via original payment, please check it. Hope you can repay or refuse to sign for it when it arrive you. And send a message to tell us. Thanks.
At the same time, I have sent the cancel order request to you via ebay, you just need to confirm that. This order will be cancelled, and we don't need to pay for the ebay fee. Thanks for your understanding and cooperation.
Hope to do business with you next time, we will offer the best price and quality to you.
Have a nice day.
Best regards,"
- - -
But I got no email from Ebay subsequently, so I figure this isn't happening.
Ebay's pages say this:
eBay Money Back Guarantee
Get the item you ordered or your money back
But getting them to honor that guarantee looks to be problematical! Is it possible to get Ebay on the phone anymore? I've done it in the past. Contact Paypal? I pay them through Paypal.
I made an order of a $25 merchandise item on April 2. Somehow it turned out later that tracking the item showed delivery on April 4 to a town in my state I've never heard of, no clue of actual address or addressee. The seller's apparently in China however when I ordered the item the location for it was shown as a town on the east coast of the USA, I think New York or Brooklyn. The seller indicated some kind of mixup concerning it being sent back to them because of covid-19 danger. Yeah, sounds screwy. Anyway I asked them to send it to me again. Ebay itself indicated that they could step in to help resolve if the problem prevailed, when I made the complaint online of non-receipt.
I had several exchanges with the seller subsequently including 2 days ago. The seller was sending me another package, or offering me a refund. This happened a couple times already and I always said yeah, send to me, I still want it. Yesterday out of the blue I get an email from Ebay saying that there had been "no activity" on the issue for 3 weeks or something and that therefore the case was closed permanently. No possibility or reopening it! I'm WTH, I've been having exchanges with the seller. That's "no activity?"
I can't seem to get Ebay on the phone. I sent the seller another message yesterday and asked for a refund and seller agreed, said they were initiating the refund:
"Thanks for your message. Sorry for the inconvenience to you. It's ok, I just have offered a full refund to you via original payment, please check it. Hope you can repay or refuse to sign for it when it arrive you. And send a message to tell us. Thanks.
At the same time, I have sent the cancel order request to you via ebay, you just need to confirm that. This order will be cancelled, and we don't need to pay for the ebay fee. Thanks for your understanding and cooperation.
Hope to do business with you next time, we will offer the best price and quality to you.
Have a nice day.
Best regards,"
- - -
But I got no email from Ebay subsequently, so I figure this isn't happening.
Ebay's pages say this:
eBay Money Back Guarantee
Get the item you ordered or your money back
But getting them to honor that guarantee looks to be problematical! Is it possible to get Ebay on the phone anymore? I've done it in the past. Contact Paypal? I pay them through Paypal.
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