I placed an order for some merchandise on 9/8/01/. I was told that the order would be shipped on 9/10/01 and I would receive a UPS tracking #. I didn?t hear anything so I sent an email on Friday, 9/14/01. I was told my package wasn?t shipped yet due to the recent events in NY, etc but it would be shipped that day. Here we are 9/21/01 and I have still not received any UPS tracking # or anything else. I called the place this morning and had to leave a message. I have already contacted VISA about this and they told me what I need to do to dispute the charges. Just waiting to see if the company returns my call.
Looking at the website to the place I see that it was updated on 9/14/01 so I would think if they can do that then they can place a message or something on there to inform people of their delays in shipping. But I now for a fact UPS is running pretty much back to normal so that wouldn't be much of an excuse.
Also my VISA card was charged on 9/8/01. I can understand they have to verify the card has enough $$$ on it to accept the charge but they don't/shouldn't have to charge it until the item is either shipped or ready to be shipped.
Should I go ahead and dispute this or give them more time?
de
Looking at the website to the place I see that it was updated on 9/14/01 so I would think if they can do that then they can place a message or something on there to inform people of their delays in shipping. But I now for a fact UPS is running pretty much back to normal so that wouldn't be much of an excuse.
Also my VISA card was charged on 9/8/01. I can understand they have to verify the card has enough $$$ on it to accept the charge but they don't/shouldn't have to charge it until the item is either shipped or ready to be shipped.
Should I go ahead and dispute this or give them more time?
de
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