• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Positive feedback email from customers: forward to boss?

wheresmybacon

wheresmybacon

Diamond Member
I often get personal emails from customers whose computer/network/server(s) I service, thanking me for great work, timeliness, accuracy, etc...you get the idea. Sometimes on these kudos messages the customers CC a senior coworker who they think is my boss. He's not. My boss works offsite and knows none of my customers.

Anyhow, I've been saving these in my own file for a long time, but I was wondering if I should be forwarding them to my boss.

What do you guys think? What would you do?

I don't want to come across as a kiss-ass but I also want him to see I'm doing good work.
 
Hell yes they pay off come bonus/raise time. Gotta toot your own horn occasionally but just don't send them all at once.
 
I'd say no. Use them when you are up for a raise or promotion or something of that nature (any type of performance review).
 
Not replying to the poll because my option isn't on there. But when I worked in CS for a fortune 500 company, I would simply kindly suggest to the individuals (after first expressing my sincerest appreciation for their words) that a better way to make their voice heard would be to e-mail my gm. I would provide the e-mail address over the phone or in a reply via e-mail and leave it at their discretion.

More often than not, they simply thought it was a great idea, and my gm loved me because of all of the compliments I got.
 
Once upon a time I knew a guiy who often said, regarding the workplace:

"If your boss doesn't know it it doesn't exist."

Yes, send to double sob spelled backwards
 
I've historically kept these messages to myself, but a couple of things have me second guessing this decision now:

I work off-site, away from our headquarters and my boss is largely unkown to just about everyone I service, so he almost never sees any feedback from anyone on me, good or bad.

As of a few months ago, I have a new boss who I don't really mesh with for several reasons. If at any time he feels like running me out of town on a rail I want him to know he's going to make a lot of people in my area unhappy considering they think I do good work.

Thanks for the feedback.
 
Originally posted by: Izusaga
Not replying to the poll because my option isn't on there. But when I worked in CS for a fortune 500 company, I would simply kindly suggest to the individuals (after first expressing my sincerest appreciation for their words) that a better way to make their voice heard would be to e-mail my gm. I would provide the e-mail address over the phone or in a reply via e-mail and leave it at their discretion.

More often than not, they simply thought it was a great idea, and my gm loved me because of all of the compliments I got.
Click to expand...

I think I'm going to go this route. Thanks. 🙂
 
Originally posted by: hungfarover
Originally posted by: Izusaga
Not replying to the poll because my option isn't on there. But when I worked in CS for a fortune 500 company, I would simply kindly suggest to the individuals (after first expressing my sincerest appreciation for their words) that a better way to make their voice heard would be to e-mail my gm. I would provide the e-mail address over the phone or in a reply via e-mail and leave it at their discretion.

More often than not, they simply thought it was a great idea, and my gm loved me because of all of the compliments I got.
Click to expand...
I think I'm going to go this route. Thanks. 🙂
Click to expand...
Good choice.

ZV
 
At my company the partners specifically state that if we get these sort of emails we should forward them to the concerned partner. We have an award (Raving Fan) just for this. So yeah I think you should forward them to your manager and say something like "another satisfied customer" to show that the reason you forwarded was because you cared that your company had a satisfied customer and not because you wanted to show off.
 
If your boss is not directly involved with teh customer, then he should be kept informed.

He will appreciate it. Also, as others suggested, you should let the customers know that you would appreciate it if they would also CC the boss.

It actually looks better for you in that respect.
 
Originally posted by: Izusaga
Not replying to the poll because my option isn't on there. But when I worked in CS for a fortune 500 company, I would simply kindly suggest to the individuals (after first expressing my sincerest appreciation for their words) that a better way to make their voice heard would be to e-mail my gm. I would provide the e-mail address over the phone or in a reply via e-mail and leave it at their discretion.

More often than not, they simply thought it was a great idea, and my gm loved me because of all of the compliments I got.
Click to expand...

genius
 
I used to keep those things to myself and it never got me anywhere. Now I forward them on with 'FYI', sure I feel a bit cheesy doing it but what the heck, they remember those things when its time to can/give people raises. Plus like others have said, it can only help them to look good.
 
When I get thank you notes from my customer, I usually give them thanks for the compliment and let them know who my REAL managers are. My immediate level managers already KNOW that I'm good, but it's the folks an additional level up that hand out the raises and bonuses.
 
It pays for the higher-ups to know. We're currently cutting hours with part-timers getting anywhere from 0-10hrs per week. I switched to PT a few weeks ago and have been consistently getting 25+ hours because they know it's in their best interest that I'm working.
 
Somehow politely tell the customers sending them to you is nice, but the boss is better 🙂

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top