I'm a prepaid ("Gophone") Cingular customer. I recently purchased online one of their contract plans (through amazon.com) and was given a new phone and new number to use. Now that's all fine and dandy except, I don't want to use the new number; i would prefer to use my old number.
So i call Cingular and tell them, hey i want to use my old number. The CSR i talk to doesn't know if this could be done so she transfers me over to Cingular's Prepaid division. The Prepaid CSR says i have to go into an actual store to have this done. I call the store, store CSR says he doesn't know if it can be done, so he directs me to call the division that handles phone number transfers. I call them, they tell me they don't do this, i would need to go into the store. So i call another Cingular store and the guy tells me he can only do it if i buy a contract plan in-store. So in the end i'm stuck with using the new phone number.
Sigh...
So i call Cingular and tell them, hey i want to use my old number. The CSR i talk to doesn't know if this could be done so she transfers me over to Cingular's Prepaid division. The Prepaid CSR says i have to go into an actual store to have this done. I call the store, store CSR says he doesn't know if it can be done, so he directs me to call the division that handles phone number transfers. I call them, they tell me they don't do this, i would need to go into the store. So i call another Cingular store and the guy tells me he can only do it if i buy a contract plan in-store. So in the end i'm stuck with using the new phone number.
Sigh...
Facebook
Twitter