NEC: I bought a brand new monitor from them 2.5 years again, it was FUOA. So I got it replaced, cross-shipped (had to pay return shipping). The new one was a refurb. It lost its focus two years after I got it. So I call them up, sent them a copy of my receipt. Then when I gave them the numbers they said "That is a refurb with only 90-day warrenty, sorry." Upon hearing this I lost it, told them they sent me that in replacement for my brand new monitor. Gave them the old RMA number and everything. After an hour of bsing me, they finally agreed to take it.
They gave me the address, and I asked for an RMA number, which they told me that the reference number was my RMA (I didn't really believe that because it was much different from my older RMA #.). Well I sent it in, and caled two weeks later to find out where it was. At which point they told me I was given the wrong address and that my # wasn't an RMA number (even though two different people gave me that address). The lady said she'd it get it taken care of, and it should be back to me within a week.
Well 1.5 weeks later I called again, they told me the samething "Wrong address, wrong number" (acting like it was MY fault for sending it to the wrong place). The guy said he'd get it taken care of, and should be at my house in a week. Two weeks later I called again, told the guy I wanted to talk to manager, he wouldn't let me, but went and talked to one himself. He told me they were going to "rush" a new one out to me the next day. I made sure he had the right address for me, he did, and I hung up. Two weeks later, I still don't have my monitor and I am about to call them up again. If I don't get my monitor by next week I am calling the BBB, FTC, and writing a report for the news paper.
[/rant]
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