After reading threads about how Dell is moving more jobs overseas, it makes me wonder. Is it the fact that Americans are losing jobs, or that you can't understand when you call tech support?
Poll: What bothers you more about outsourcing?
- Thread starter wfbberzerker
- Start date
dullard
Elite Member
- May 21, 2001
- 25,781
- 4,317
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Global trade is a net benefit for all involved. Sure in this trade, some American jobs are lost. But on the other hand, Americans now pay far less per computer. So I personally gain from it. If you add the total gain (cheaper computers, more profit for an American company, more money for Dell stockholders), it is greater than the total loss (lost wages and associated taxes). Thus, economically, I am pleased by any form of outsourcing.
However, unfortunately, Dell outsorced not with equivalent support, but inferior support. Support that I can't understand and that can't understand me. The language barrier is quite troublesome. Luckilly, I never call Dell support even with the ~50 Dell computers I've purchased/worked with, so I don't care.
However, unfortunately, Dell outsorced not with equivalent support, but inferior support. Support that I can't understand and that can't understand me. The language barrier is quite troublesome. Luckilly, I never call Dell support even with the ~50 Dell computers I've purchased/worked with, so I don't care.
BrokenVisage
Lifer
- Jan 29, 2005
- 24,771
- 14
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We have tons of Dells here, and with service calls to both overseas and local support offices. No problems at all with the overseas guys. Sure they have accents, and goofy adopted names (talked to Mr. Harley Davidson once), but they've been helpful.
I understand the desire to keep jobs in the US. I haven't kept up with it, but I hope there is some way these big companies can stop outsourcing and help the US out with jobs...
I understand the desire to keep jobs in the US. I haven't kept up with it, but I hope there is some way these big companies can stop outsourcing and help the US out with jobs...
In my mind, the topic is much more complicated ...
I get most of my support via web site or e-mail. If outsourcing level one support permits me to recieve the initial salvo of 'scripted replies' in 8 hours as opposed to three days, then I am in favor of going that route. I get the service I need much more quickly.
However, if my problem moves to level two diagnosis, I would be very disappointed to have to navigate the language barrier while I go through the diagnostic question and answer process.
eplebnista
Lifer
- Dec 3, 2001
- 24,123
- 36
- 91
I'm one that is getting layoff because my group (SERVICE DESK/ HELPDESK) is outsorced to Philliphines.
So, from my point of view it SUX, no matter what anybody else (that still has a job) said about Global Trade or economic incentives. I will like to heard what would their reactions would be if they get outsourced or layoff for a cheaper and lower service.
Eltano
So, from my point of view it SUX, no matter what anybody else (that still has a job) said about Global Trade or economic incentives. I will like to heard what would their reactions would be if they get outsourced or layoff for a cheaper and lower service.
Eltano
thirdeye
Platinum Member
Imaginer
Diamond Member
- Oct 15, 1999
- 8,076
- 1
- 0
I blame the other side's economy as a reason for oursorcuing.
And yes the language barrier annoys me too. Several times, I had to ask the represenative to repeat themselves because they either say things a bit fast with their accent, or their words kind of slurr together.
And yes the language barrier annoys me too. Several times, I had to ask the represenative to repeat themselves because they either say things a bit fast with their accent, or their words kind of slurr together.
As a country like ours evolves, even jobs like tech support and data entry and so forth are being considered menial labor. If you lose your job to an Indian, which I have, just move forward and get a better one, which I did as well. So I don't think being afraid of losing jobs is a big deal. Especially keeping the English language the world standard of languages, god forbid the day that everyone has to learn Mandarin to be able to travel.
HardcoreRobot
Lifer
- Nov 7, 2000
- 16,403
- 3
- 81
i agree
one thing to keep in mind is that "support" is always viewed by bean counters as a cost that is always too high. no matter how good or bad this "Support" is, no matter if it actually helps customers or not, the only thing the mangement wants is for it to cost less since it isn't viewed as adding value to company/products
so i don't really care about outsourcing, i ca nnot vote for either option
I'm not bothered by it either ... if a country is not competitive in a particular enterprise, they shouldn't be in the business. The sooner North Americans realize that the world is becoming smaller (global economy), the better. We'll be able to better adapt our skills to the new opportunites, much as India, for example, has done.
And yes, I work in IT as well.
And yes, I work in IT as well.
ManSnake
Diamond Member
- Oct 26, 2000
- 4,749
- 1
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What you are think of is not outsouring, it's called offshoring. People often get the two terms mixed up.
Outsourcing simply means an internal function of company A has been contracted out to company B. Case in point, GAP recently signed an outsourcing deal with IBM where GAP's IT department is now operated by IBM.
Offshoring means moving jobs from country A to country B. Case in point, Motorola moving manufacturing plants from US to China.
Outsourcing simply means an internal function of company A has been contracted out to company B. Case in point, GAP recently signed an outsourcing deal with IBM where GAP's IT department is now operated by IBM.
Offshoring means moving jobs from country A to country B. Case in point, Motorola moving manufacturing plants from US to China.
I disagree that global trade is beneficial in general, if you mean "free" trade with less developed nations. It is in some rare circumstances, but more often a wealthy nation with big corporations like the US benefits majorly whereas the poorer nations gain very slight benefit at the cost of reduced progress and even in some drastic cases pillaging of resources. Many times, workers in India are not living a noticeably better quality of life as a result of US outsourcing, although apparently in some cases they are.
My problem with outsourcing IT as a conumer is that the quality of product is lower all around. This is considered acceptable by the corporations, because in their eyes a slightly inferior service or product at a greatly reduced cost makes a lot of sense. But to the consumer, this means that the quality of products and services will steadily decline until outsourcing options are so prolific that one company must begin to offer increased quality for the same price to set itself apart. That is a long way off and will require a lot of consumer suffering until we get there.
The language barrier would be ok if the quality of service otherwise was good. It's not. People read canned sayings and don't even listen to you most of the time when dealing with outsourced support. At least some american operators exist who actually care what you are saying. Plus the line signal is more often bad. Add in the fact that you still end up with massive wait times at places like Dell, and really it becomes frustrating.
My problem with outsourcing IT as a conumer is that the quality of product is lower all around. This is considered acceptable by the corporations, because in their eyes a slightly inferior service or product at a greatly reduced cost makes a lot of sense. But to the consumer, this means that the quality of products and services will steadily decline until outsourcing options are so prolific that one company must begin to offer increased quality for the same price to set itself apart. That is a long way off and will require a lot of consumer suffering until we get there.
The language barrier would be ok if the quality of service otherwise was good. It's not. People read canned sayings and don't even listen to you most of the time when dealing with outsourced support. At least some american operators exist who actually care what you are saying. Plus the line signal is more often bad. Add in the fact that you still end up with massive wait times at places like Dell, and really it becomes frustrating.
sure companies might get cheap labor and make more money short term, but if the americans don't have jobs so that they can buy the product, i don't see how its a good thing in the long run
a quote from someone elses sig-
"Outsourcing (ie Offshoring): Sacrificing America's long term future for short term profit....one job at a time."
a quote from someone elses sig-
"Outsourcing (ie Offshoring): Sacrificing America's long term future for short term profit....one job at a time."
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