the company i work at employees about 500 computer techs around the country. each one takes care of about 10-20 of our retail locations.
we posted a .zip file on our intranet and asked them to extract it onto the local server in the retail office.
the instructions we clear, but not detailed. we didn't write a 3 page document on how to unzip a file on Windows, step by step for a "user", these people are supposed to be computer techs.
they are paid $10-$14 depending on the area of the country and skills, etc. we don't get too many people with experience because of the low pay. we don't need computer scientists, just basic "Computer techs". ie read instructions, know micrsoft windows enough to follow the directions without calling our call center all the time for help.
the instructions basically said:
download this file-> file1.zip
unzip it to c:\winnt\system\directory
we posted a .zip file on our intranet and asked them to extract it onto the local server in the retail office.
the instructions we clear, but not detailed. we didn't write a 3 page document on how to unzip a file on Windows, step by step for a "user", these people are supposed to be computer techs.
they are paid $10-$14 depending on the area of the country and skills, etc. we don't get too many people with experience because of the low pay. we don't need computer scientists, just basic "Computer techs". ie read instructions, know micrsoft windows enough to follow the directions without calling our call center all the time for help.
the instructions basically said:
download this file-> file1.zip
unzip it to c:\winnt\system\directory