POLL: tech support

[DaWhim]

I never call them, especially, the computer problems. I will just fix it myself. I think I know more than them most of the time.

 

[Raj]

never for product support

occasionally for sales information.

 

[KarenMarie]

Most of the tech support ppl I have ever dealt with are so stupid that it was a total waste of time. So, I try not to bother. Unless a recently purchased product, still under warranty needs to be RMA'd. then it is a pretty short call.

🙂

 

[rh71]

I also stop to ask for directions.

 

[bandana163]

Only my ISP.

 

[DaWhim]

I think they tend to think you are a n00b and they have superior knowledge more than you. so I refuse to deal with them. 😀

 

[Shockwave]

Originally posted by: Vaerilis
Only my ISP.

x2.

If its a problem I have access to the equipment to fix, oh hell no. If its something beyond my control, dont have much choice but to call. I doubt RoadRunner is going to give me access to their router to troubleshoot my connection so I'm forced to call them

 

[RabidMongoose]

No, because tech support usually sucks and will probably always suck...and it's not like I've ever had many reasons to call them at all.

 

[jadinolf]

I gave up in '98 when a gal at HP said she wasn't familiar with Microsoft Word.

 

[zephyrprime]

Only if I really have to. Sometimes you have no choice. And they're so incompetant with account management. It's like they don't keep track of open issues or something.

 

[Ness]

Only if I'm stumped for more than a few days, or there is a hardware failure and I need to go through tech support before they will allow an RMA. Even still, if I have to call, I immediately make sure they know what I've tried so they don't waste my time going over something.

 

[loup garou]

At home, no.
At work, constantly.

 

[dude8604]

I've emailed Dell support at times, but only when I needed a part replaced. Usually I just look through the Dell forums to figure out what I need and just tell them what part I need. They don't usually make me go through all the troubleshooting stuff if it sounds like I know what I'm talking about. Not sure about phone support though.

 

[FoBoT]

no way, never

if i can't fix it, it isn't fixable

but a website with drivers and FAQs is useful

 

[tranceport]

Originally posted by: werk
At home, no.
At work, constantly.

 

[sillymofo]

Need an option for "They call me"

 

[RossMAN]

Nope because most of them are reading a script or knowledge base library.

If I have to call it's only as a last resort.

 

[neutralizer]

no tech support for me, i built my comp...

 

[Renob]

I dont make the call, I take the calls.

 

[JustAnAverageGuy]

Only my ISP and about once a year Microsoft..

Only the latter is competant enough to have answered my questions to 100% problem resolution. 🙂

 

[dmurray14]

The only time I contact tech is when I need something replaced or fixed, in which case I will tell them exactly what is wrong before they get into their problem solving flow chart BS, then tell them exactly what I want.

 

[dmurray14]

Originally posted by: Shockwave

Originally posted by: Vaerilis
Only my ISP.

x2.

If its a problem I have access to the equipment to fix, oh hell no. If its something beyond my control, dont have much choice but to call. I doubt RoadRunner is going to give me access to their router to troubleshoot my connection so I'm forced to call them

Heh, reminds me of a funny story. Friend's internet connection bombed out, so he telneted into the Comcast router, which they stupidly left unprotected with default password, fixed the problem, then called them up and said "hey your internet was down in my area but i fixed it, kthxbye"

😉

 

Why would I call someone that knows less than I do?

Heh, reminds me of a funny story. Friend's internet connection bombed out, so he telneted into the Comcast router, which they stupidly left unprotected with default password, fixed the problem, then called them up and said "hey your internet was down in my area but i fixed it, kthxbye"

bs.