I monitor the job ticket queue....when a ticket comes in I either solve it or assign it. On Monday there were 38 tickets before I left for lunch. As of 4:30 Friday, there are a total of 16 tickets for the day, half of which ended up going to another site. Most of the tech support calls are from office people and 95% of them have already left for the weekend, and the remaining 5% don't care enough to call in.