LONG STORY:
I have one more month in my Tmobile contract after the $300 mail in rebates deal from Amazon.com last year. I had to submit the $50 rebate twice (despite it being correct the first time) and they still tried to deny it until I argued with them and they finally paid it.
Since I signed up, the service has been piss poor. The first month, it was pretty good. After that, it was horrible. More than half of my calls are dropped calls. I never get a signal inside any building and Tmobile says I should be outside to talk on the phone - and they told me I was in one of their best coverage areas before I bought the phone. When I have a good signal, usually, the first one or two times I try to dial a call, I get a 'network error', phone tone error, or "the number you have dialed is no longer in service." It takes me on average 2 separate dialing attempts to connect a call. It usually takes me 4 dialing attempts (2x twice) to complete a call since I usually get dropped. I've tried a new SIM card (even though my SIM works fine, they insisted), two new phones, turning the phone on an off (they say I should do that twice a day), etc.
What's even worse is that my cell phone often doesn't get calls because Tmobile's service is so poor. So, a few hours later, all of a sudden, my phone says something like '7 missed calls' and there's tons of voice mail messages from my pissed off friends that couldn't reach me when I said I would be available. I've missed a date because of this once.
They told me that my service would use another network if Tmobile's network was unavailable. That was a lie. I was in New York during the blackout. Everyone - and I mean EVERYONE - was talking on their cell phones. I couldn't, however. In fact, my cell phone didn't work in New York until 2 days after the network. When I went into the 'manual network' mode of my phone and saw that Verizon and AT&T were available, I tried both. Each time I chose one of the other networks, I would get an 'Emergency Calls Only' error. Since my brother and I both had Tmobile phones, I could not contact him during the blackout when we got separated.. so we had to find our own plane flights home and hotel accomodations (my accomodation was La Guardia's nice cold tile floors).
For my brother, they really fvcked him. He signed up on Amazon.com after I told him Tmobile seemed to have a good deal (I was blinded by the nice phone). He signed up for the $30 a month contract - which still advertised free nights and weekends on the front page. My brother, thinking he had free nights and weekends, used his phone quite often when he was a camp counselor because it was the only way to call back home. But, when he got a bill of $460 for one month, Tmobile said he should have read the fine print and that the boldly advertised 'free nights and weekends' was only for a plan that was $35 a month and higher. Trying to dispute the bill, he got the address for Customer Relations (because Tmobiles sh!tty service reps can't help with a problem like this). Customer Relations has ignored his 3 prior faxes so he's now waiting on a response from a certified letter. However, during this time, Tmobile cancelled his account and charged him a $200 early termination fee. And, they sent it straight to collections 1 week after sending him the bill. So now, he has $700 or so in collections. He's still waiting on a response to remedy the billing problems.
CLIFF NOTES:
-signed up with Tmobile on Amazon.com, had rebate problems
-get horrible reception
-have to dial calls twice
-no service during the blackout when everyone else had service
-tmobile would not piggyback on other networks even though they told me it does
-raped my brother in phone charges when they said he had free nights and weekends and he did not
Please do the simple poll if you've had experience with Tmobile...
I have one more month in my Tmobile contract after the $300 mail in rebates deal from Amazon.com last year. I had to submit the $50 rebate twice (despite it being correct the first time) and they still tried to deny it until I argued with them and they finally paid it.
Since I signed up, the service has been piss poor. The first month, it was pretty good. After that, it was horrible. More than half of my calls are dropped calls. I never get a signal inside any building and Tmobile says I should be outside to talk on the phone - and they told me I was in one of their best coverage areas before I bought the phone. When I have a good signal, usually, the first one or two times I try to dial a call, I get a 'network error', phone tone error, or "the number you have dialed is no longer in service." It takes me on average 2 separate dialing attempts to connect a call. It usually takes me 4 dialing attempts (2x twice) to complete a call since I usually get dropped. I've tried a new SIM card (even though my SIM works fine, they insisted), two new phones, turning the phone on an off (they say I should do that twice a day), etc.
What's even worse is that my cell phone often doesn't get calls because Tmobile's service is so poor. So, a few hours later, all of a sudden, my phone says something like '7 missed calls' and there's tons of voice mail messages from my pissed off friends that couldn't reach me when I said I would be available. I've missed a date because of this once.
They told me that my service would use another network if Tmobile's network was unavailable. That was a lie. I was in New York during the blackout. Everyone - and I mean EVERYONE - was talking on their cell phones. I couldn't, however. In fact, my cell phone didn't work in New York until 2 days after the network. When I went into the 'manual network' mode of my phone and saw that Verizon and AT&T were available, I tried both. Each time I chose one of the other networks, I would get an 'Emergency Calls Only' error. Since my brother and I both had Tmobile phones, I could not contact him during the blackout when we got separated.. so we had to find our own plane flights home and hotel accomodations (my accomodation was La Guardia's nice cold tile floors).
For my brother, they really fvcked him. He signed up on Amazon.com after I told him Tmobile seemed to have a good deal (I was blinded by the nice phone). He signed up for the $30 a month contract - which still advertised free nights and weekends on the front page. My brother, thinking he had free nights and weekends, used his phone quite often when he was a camp counselor because it was the only way to call back home. But, when he got a bill of $460 for one month, Tmobile said he should have read the fine print and that the boldly advertised 'free nights and weekends' was only for a plan that was $35 a month and higher. Trying to dispute the bill, he got the address for Customer Relations (because Tmobiles sh!tty service reps can't help with a problem like this). Customer Relations has ignored his 3 prior faxes so he's now waiting on a response from a certified letter. However, during this time, Tmobile cancelled his account and charged him a $200 early termination fee. And, they sent it straight to collections 1 week after sending him the bill. So now, he has $700 or so in collections. He's still waiting on a response to remedy the billing problems.
CLIFF NOTES:
-signed up with Tmobile on Amazon.com, had rebate problems
-get horrible reception
-have to dial calls twice
-no service during the blackout when everyone else had service
-tmobile would not piggyback on other networks even though they told me it does
-raped my brother in phone charges when they said he had free nights and weekends and he did not
Please do the simple poll if you've had experience with Tmobile...
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