<< The all black cops adds to the story in no way.
So I guess this guy printed a receipt up from the net and tried to PM with it? You know I can see in fact how that could be considered fraud... >>
<< By DevilsAdvocate:
I will continue to PM at BB - with legitimate printouts or ads from legitimate sources.
His source was not legitimate. >>
That is not what happened. That reciept was mine. I was able to price match my original online order for $129 at that same best buy not 17 days earlier. The scan of that reciept on hypothermia is in no way forged. The only changes made to it are the blocking out of my personal information.
<< By Pulse8:
Unless someone shows me an actual, real life receipt, all of those are fraud. It's the Internet, so I tend to take everything with a grain of salt. >>
I've got my honest-to-god hard copy of my reciept sitting right here infront of me. It is the one on hypothermia from the Tucker, GA store, sold on April 2nd, for a price of $129. You wanna call my bluff, go ahead. You want proof, just ask for it. Although unless I meet you in person, I don't know how much more of a "real life reciept" I can produce for you other than another scan of it. And as for bestbuy jumping to the conclusion that the reciept was fake, all they had to do was look in their files. They have hard copies of EVERYTHING I showed them when obtaining my pricematch, including my reciept.
<< By PG:
But when you click the link to the receipt it doesn't have anyone's name on it so it's hard to say who really approved the pricematch 10 days earlier. >>
Rod was not the one to actually sign my reciept, that was the Coustomer Service person who rang it up. Rod WAS the one however that ok'ed my raincheck for the card at $129 when I was standing in line, waiting to pay for my item. The manager that originally approved the PM was Jeff Ross, but Rod was the one who was the last person to OK the PM before I paid for the card.
<< By UberNeuman:
Why? Because he knows he doesn't have a leg to stand on and if he had such a great case, he would have went to a lawyer by now and not start whining on a message board. >>
Yea, which is exactly why he has a lawyer and has been talking with her for the past few days. They are currently gathering information inorder to proceed with whatever course of action she reccommends.
<< By Jzero:
Apparently you pushed a little too hard and someone decided to push back. >>
That's the point, he never had a chance to push. He simply walked in, asked a few questions, and they had him arrested. Did they ever once just say, "I'm sorry. We can't sell it at this price. I wish there was something we could do but it's out of my hands." Had that been the case, Cherian probably would have just accepted the fact that they weren't going to honor his order, and left. But instead, they decide to lead him on, take him to a back room, and stall him until the cops could arrive.
Look, regardless of what you think about the whole GF4 fiasco, that is not what the problem is here. The problem is how the managers at BB chose to handle the situation presented to them. Why did they choose to have the Cherian arrested for nothing more than asking a few questions? Why couldn't they have handled it as this manager did:
(posted by gentelman in Illinois)
"I spoke with a customer service lady, who was really nice, and she went to talk to the manager, Charles. Charles came out and explained to me that his general manager had said they could not price match it because $129.99 is below their cost for the card. He said nothing about not being able to pricematch BB.com. Charles was really nice, and I explained the whole situation, and he said that BB.com not responding to email was really crappy service. He also said he was going to try to contact BB.com management to discuss my situation with them.
He said to make sure to hold onto my printed out order form, since that should really help me in a class action suit. I don't know why he mentioned that, but he did.
He also offered to sell me one of the cards at their cost for it, but I politely declined. Much better treatment at this store than the Springfield, Illinois one. All in all, I understood his reasoning, and since he was so nice and helpful, I couldn't get upset with him."
Now why couldn't Rod have acted in a mature manner such as this instead of calling the police on an innocent man that wanted nothing more than what he originally ordered? Knowing that they called the cops on Cherian claiming that a reciept (that they have in their records but were too lazy to look up) was fradulent is what is the problem here. Cherian is doing the right thing by taking action against the wrongful arrest that Best Buy caused.