Plex Media Server and remote connection problems

[SkySpartan]

I want to have remote access to my plex Media Server, but I'm unable to make it work.
I was reading the troubleshoot guide from the plex site, but the only thing I was able to do is to confirm that I'm behind a two NAT setup, because I have one external ip that it is dynamic from my ISP and another one from my internal network.
I read somewhere that I should do port forwarding, and I did that in my router, and it is not working either.
I have one adsl modem, and a wireless router connected to it. Any ideas?, thanks.

 

[Elixer]

I want to have remote access to my plex Media Server, but I'm unable to make it work.
I was reading the troubleshoot guide from the plex site, but the only thing I was able to do is to confirm that I'm behind a two NAT setup, because I have one external ip that it is dynamic from my ISP and another one from my internal network.
I read somewhere that I should do port forwarding, and I did that in my router, and it is not working either.
I have one adsl modem, and a wireless router connected to it. Any ideas?, thanks.

How exactly have you set this up since what you described don't sound like a double NAT scenario.
If you have DSL modem into a router, and router into everything else, that isn't double NAT.

If you are trying to remote in, the machine with plex server on it is the one you set the router to port forward to.

 

[SkySpartan]

How exactly have you set this up since what you described don't sound like a double NAT scenario.
If you have DSL modem into a router, and router into everything else, that isn't double NAT.

If you are trying to remote in, the machine with plex server on it is the one you set the router to port forward to.

I first started following this guide, the manual port forwarding section:
https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-myPlex-Server-connections
This is my adsl modem, I think it has router capabilities also:
TP-LINK TD-8817
and this wireless router:
Linksys EA6350
My internal network has this IP 10.10.x.x and the external internet IP is 190.x.x.x. The ADSL modem IP is 192.168.x.x
Also, I tried port forwarding with the modem, but I cant do it because it says:
"IP address and Router Local IP are not in the same subnet".

 

[Elixer]

Ahh, so you have two routers. Yeah, that is double NAT.
Set the DSL modem/router to bridge mode.

 

[SkySpartan]

Is there other way than using bridge mode on the dsl modem?. Where I can select bridge mode, is one of the settings that my isp provided, ppoea or similar, can't remember. And if I change that setting I think the connection will drop. I will try in the morning, and report back.

 

[SkySpartan]

I activated the bridge interface in my adsl modem/router, same problems as before

 

[Elixer]

I activated the bridge interface in my adsl modem/router, same problems as before

All your systems should be on the same subnet now.
I assume you plugged the modem/router into the WAN port of the router right?
What IPs are you getting for each machine now?

*edit fixed typo

 

[SkySpartan]

All your systems should be on the same subnet now.
I assume you plugged the modem/router into the LAN port of the router right?
What IPs are you should for each machine now?

Well, no. It is connected in the INTERNET port, that is the wan port I think. I cant change that, I think the router will not receive anymore internet traffic that way, I think...
The Linksys router has 10.10.34.124, and the adsl modem has 192.168.1.1
I think there resides the problem, on the subnet...

 

[Elixer]

Well, no. It is connected in the INTERNET port, that is the wan port I think. I cant change that, I think the router will not receive anymore internet traffic that way, I think...
The Linksys router has 10.10.34.124, and the adsl modem has 192.168.1.1
I think there resides the problem, on the subnet...

Oops, sorry, typo.
Well, anyway, if it is in bridged mode, then it shouldn't have that subnet.
Is DHCP turned off on the DSL gateway device as well (bridged mode should have done that, but, not 100% sure on your device)?
Did you reboot the DSL gateway once the bridged mode setting was done?

The other way to handle this is, set the DSL gateway to not be on bridged mode, on your router, turn off DHCP on that unit, plug the gateway into the router's LAN port, and reboot the router, and they should all be using the same subnet.