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PLEASE THIS IS URGENT

G

gilgamish

Member
dear all,
i have an HP 7400c Scanner.
the problem is whenever i attempt to scan a document using microsoft word, a blanck page appears with no image insdie
i tried installing and uninstalling the CD-software, also tried to download the software from the web
but nothing changed.
please advice me on this problem im terribly despirate
 
thanx for ur reply
but no sir,
the scan isnt black, on microsoft word it appears as u didnt do any scans the same new white paper (nothing appears).
it is functioning just fine on other scans such as image and PDF scans.
the problem is only in word.
and by the way i tried the word scan on scanjet 4400c and it worked fine
 
what version of word do you have? you are scanning by doing "insert > picture > from scanner"? what version of windows?

 
I have the same scanner. It works fine with Office 2000 and W2K Pro... I'm using the supplied drivers etc. I had to install the feature first for Office - have you done that?
 
is the paper flipped the right direction....(my ex actually had this problem before and this was the only question i had to ask)
 
thank u for replying
but could u please me more specific about the features installed and flipping the paper into right directions
coz my experience with scanners is minimum
thank u al lot
 
why dont you try scaning the document right through the designed scaning software (assuming it is a hp prog) then save the doc...and import into MSWord?
 
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