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please help with router

go to the network connections on her computer and check the status on the connection especially the IP address and compare it to a computer that is connected
 
In General you can debug the Network Setting of the computer following these steps.

Step One. Check the Network parameters in the Computer?s Device Manager. Make sure that the drivers are installed correctly; there is No IRQ conflict, and No Ghost installation. http://www.ezlan.net/faq#ghost

Step Two.Verify Basic network setting in the OS: http://www.ezlan.net/Installing#verify
If the above two Steps indicates that every thing looks good but functionally it does not work.

Step Three. Check (and repair if necessary) the Socket Layers, Winsock, and or refresh the TCP/IP Stack. http://www.ezlan.net/clean#refreshnet

If need to Reinstall; Log to this page it have a lot of links to instructions to Windows Network Settings, and Sharing: http://www.ezlan.net/Installing.html.
 
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