Please help with RAS on Win NT 4

[InTheClouds]

Not too long ago I posted here trying to get RAS to work.
Well, I got passed that problem and it is working now but I still have one hang up. Here is the situation.

The modem in the RAS server is of course connected to a telephone line in the wall. When I dial in to that number everything is fine and dandy. The only problem is that we have a 800 number so that when the boss and select others are out of town the can dial in for free. The 800 number is forwarded to the line that the modem is connected to. When you try and dial in with the 800 number the modem in the RAS server will kick in but will not properly negotiate. It just has a single high pitched tone. After a moment you get an error message from the machine you are dialing up from that says no server was able to validate your request.

This is driving me mad. Obviously the number is being forwarded properly because the modem kicks in when you use the 800 number. And also, obviously, the RAS is working because when you dial the local number everything is fine.

Anybody have any ideas? All your help would be much appreciated.

 

[Cnuke]

Not 100%, but I would say that because of the forwarding it is not sending the proper tones. When you hear the beeping it sounds like the modem trying to talk to the 800 #. Because of the forwarding it is not sending the tones back.

I would contact the company that sold your phone switch or your local phone company that provides you dial tone. I bet it is in your phone system. It is not reconizing the modem picking up the phone and not passing the 800# along like it should.

Good luck!!!

 

[InTheClouds]

Cnuke, thanks for the input.

I have been trying to get a tech to call me back from the phone company for two weeks.

Seriously considering going with a different phone service because of this. The only thing stopping me is that this number worked in our last RAS server which died not too long ago.

Not sure what direction to go.

thanks for all the input.

 

[Cnuke]

If you have a phone switch it might need to place a *60 or something like that before the number, do you have a switch that fowards the call or are you using phone provider to do the forwarding. Did it quite when the server died or before or after?

 

[InTheClouds]

Cnuke,

We have a phone company that is handleing the forwarding of the number. As to when it died. It was working in the other RAS machine. Now when I try to use it, it doesn't work. Like I said, you can tell that the number is forwarded correctly because the modem will kick in.
It just wont communicate properly.

Thanks for the help.