- Aug 25, 2017
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I have a 2 TB Western Digital External Hard Drive (Model - My Book). A couple of months back, it suddenly stopped working. I was very busy then and so couldn't focus on fixing it. Now I want to resolve this issue and hence seeking your help.
Current state of the drive -
Current state of the drive -
- The LED switches on
- I could feel the drive spinning when I touch the hard disk
- No weird sounds or cracks from the drive
- The drive appaers in the USB removal area (http://imgur.com/JxpyRTY) but not in File/Windows Explorer (http://imgur.com/A59FKhE)
- The drive shows as "Unallocated" in the Disk Manager. (http://imgur.com/ocWjPOL)
- If I memory serves me right, earlier when the drive initially stopped working, it was showing as "RAW" in the Disk Manager. In my eagerness to fix the issue, I downloaded "MiniTool Partition Wizard" and clciked "Rebuild MBR". I don't know what it is but I selected it. That's the only action I took until today after the drive stopped working
- I downloaded the WD Drive Utilities application and ran the available tests. The drive passed the SMART test without any issues.(http://imgur.com/uNJPbvm)
- To troubleshoot, I changed the power cable, USB Cable and tested it. No success so far