Please help, my laptop is stuck in system restore

[frozentundra123456]

Hope someone can help.

My wife got a toolbar added to her computer that she could not remove.

We tried to do system restore to an earlier time point, but it did not complete and went into system repair. Now it seems to be stuck in system repair. The computer was working fine prior to this.

Unfortunately we do not have the windows disk or a repair disk or restore disk.

Does anyone have any idea what happened, and what we can possibly do to fix it?

It is a quite new HP model, Windows 8.1, i3 with 4 gig of ram. It is now stuck on a blank screen with the HP logo on it.

Edit: actually now it seems to be stuck in system repair, not system restore.

 

[frozentundra123456]

Update:

The repair finally completed, and it is working now, although it does seem to be slower than it was.

Probably whatever she downloaded corrupted some system files?

 

[John Connor]

Bleepingcomputer has lots of malware adware utilities. I would give ADWCleaner a try. What browser?

You should have Googled how to remove toolbars before doing a system restore. http://www.wikihow.com/Remove-Toolbars

 

[frozentundra123456]

Bleepingcomputer has lots of malware adware utilities. I would give ADWCleaner a try. What browser?

You should have Googled how to remove toolbars before doing a system restore. http://www.wikihow.com/Remove-Toolbars

Yea, wish I had tried other things before trying system restore, but I have never had a problem like this with system restore. Actually she did uninstall the toolbar, and the program entry was gone, but it still showed up in the browser.

 

[Ketchup]

Look in toolbars and add-on settings for your browser.

 

[Virgorising]

Hi.

Sorry u guys are having this annoying problem.

I might download Hijack this:

http://www.filehippo.com/download_hijackthis/

Run it, look for BHOS: Browser Helper Objects. When you find one you get is associated with this thingy, use HiJack this to try to remove it.

Pls report back.

 

[frozentundra123456]

Thanks for the replies.

As I stated, system restore and system repair finally did complete, and the tool bar is gone, as well as some other bugs that seem to have crept into the system. It still seems a bit slow and some flash games still dont seem to be working as they should, but I think I will just live with it for now.

 

[Virgorising]

Thanks for the replies.

As I stated, system restore and system repair finally did complete, and the tool bar is gone, as well as some other bugs that seem to have crept into the system. It still seems a bit slow and some flash games still dont seem to be working as they should, but I think I will just live with it for now.

My feeling is you, yr wife, any of us.... should not settle for living with any such thing. I think you may still be infected.

 

[stinger608]

I would suggest making sure your system is not infected at the present time.

Download Malwarebytes:
https://www.malwarebytes.org/
Run it.

Download Superantispyware:
http://www.superantispyware.com/
Run it

And finally, download Combofix:
http://www.bleepingcomputer.com/download/combofix/
Run it.

Usually these three will rid most systems of any threats at present.

 

[Virgorising]

I would suggest making sure your system is not infected at the present time.

Download Malwarebytes:
https://www.malwarebytes.org/
Run it.

Download Superantispyware:
http://www.superantispyware.com/
Run it

And finally, download Combofix:
http://www.bleepingcomputer.com/download/combofix/
Run it.

Usually these three will rid most systems of any threats at present.

Exactly! Bless U for all the links; I should have made the time instead of saying I think insects are still lurking.

 

[stinger608]

Exactly! Bless U for all the links; I should have made the time instead of saying I think insects are still lurking.

Thanks Virgo! :awe:

I do a lot of malware/virus removal on customer systems, both locally and remotely, so I always keep them links handy. LOL

 

[frozentundra123456]

Thanks for the links. We did run malware bytes and CC cleaner and removed whatever they found. I am not familiar with the other programs. Honestly, I don't understand how my wife manages to download so much crap onto her computer, but that is another issue I guess. The main issues now are with internet explorer, which I can't imagine why she wants to use it anyway.

 

[stinger608]

Superantispyware is very good. It will find and get rid of stuff that malwarebytes misses.

Combofix is a pretty serious virus removal program. In order to run it correctly one has to download it on the day you want to run it.

Another thing that you could do is install a good free anti-virus program.

I usually suggest the Avast Free version to my clients.

http://www.avast.com/index

It of course includes the active anti-virus that runs in the background.

It is rated as one of the best free suites at the moment.

 

[Virgorising]

Thanks Virgo! :awe:

I do a lot of malware/virus removal on customer systems, both locally and remotely, so I always keep them links handy. LOL

Excellent! So organized!:biggrin:

I keep no links handy....so if I need any i must go them them anew.:\

 

[Virgorising]

Superantispyware is very good. It will find and get rid of stuff that malwarebytes misses.

Combofix is a pretty serious virus removal program. In order to run it correctly one has to download it on the day you want to run it.

Another thing that you could do is install a good free anti-virus program.

I usually suggest the Avast Free version to my clients.

http://www.avast.com/index

It of course includes the active anti-virus that runs in the background.

It is rated as one of the best free suites at the moment.

:thumbsup:

 

[frozentundra123456]

Yes, she is running the free version of Avast as well.

 

[stinger608]

Yes, she is running the free version of Avast as well.

Great.

Did you run Combofix? I would just to insure it is clean.

Keep in mind, if a system has several virus' it can take several hours for Combofix to run its course. Just a heads up.

 

[Steltek]

Another option is to back up her personal files and just restore the system back to factory specs.