frozentundra123456
Lifer
Hi all, hope someone can help with this problem.
We have Q-West DSL, 1.5 mBit service and are having continuing problems with losing service from the wireless router. Q-West is unable to detect any problems with their end of the system and says that the problem is with us.
We have several computers that connect wirelessly to the router. If one wireless connection goes out, they all do, and the internet light on the router goes out. The only suggestion technical support can give is that either the service is too slow for so many computers and we should upgrade or that some other electronic device is interrupting the connection. The problem has been happening several times a day lately, but this morning I had a message on my computer that there was an internet IP conflict, and service was down. So far we are always able to restore service by resetting the modem, but it is becoming more and more difficult to get this to work.
Can anyone give any suggestions for what may be causing this problem and how to solve it? If we do not have enough bandwith can this force the router offline somehow?
Is it possible that there is a hardware problem with the modem or one or more of the computers?? I recently had a hard drive failure on my computer and had to restore the operating system. It seems that the problem became much worse after this occurrance, but maybe it is just coincidence.
Anyway, thanks in advance for any suggestions. Hope someone out there can be more helpful than Q-West technical support.
We have Q-West DSL, 1.5 mBit service and are having continuing problems with losing service from the wireless router. Q-West is unable to detect any problems with their end of the system and says that the problem is with us.
We have several computers that connect wirelessly to the router. If one wireless connection goes out, they all do, and the internet light on the router goes out. The only suggestion technical support can give is that either the service is too slow for so many computers and we should upgrade or that some other electronic device is interrupting the connection. The problem has been happening several times a day lately, but this morning I had a message on my computer that there was an internet IP conflict, and service was down. So far we are always able to restore service by resetting the modem, but it is becoming more and more difficult to get this to work.
Can anyone give any suggestions for what may be causing this problem and how to solve it? If we do not have enough bandwith can this force the router offline somehow?
Is it possible that there is a hardware problem with the modem or one or more of the computers?? I recently had a hard drive failure on my computer and had to restore the operating system. It seems that the problem became much worse after this occurrance, but maybe it is just coincidence.
Anyway, thanks in advance for any suggestions. Hope someone out there can be more helpful than Q-West technical support.
