Pioneer RMA Policy, can someone help me out?

[Rhombuss]

I have a slot-load 32X Pioneer 50pin SCSI CD-ROM that seems to have died on me. It will spin but won't read, so I sent an email asking Pioneer how they handle RMAs since there isn't any info on their site. Here are the two responses I got:



<< Phillip,
Please contact our tech support line at 800 872-4159.
They should be able to answer your question.

best regards,

Dan Durbin
Sales Manager
Pioneer Electronics
Business Solutions Division
Canadian Market >>



and then...



<< Please ignore my last email.
You must return to where you purchased your Pioneer product.
Pioneer itself cannot take returns.

Best regards,


Dan Durbin >>



Is it just me or is that total BS? I bought this drive online from a trader in our very own AT FS forums, so it's going to be impossible, or very close, to track that person down and ask him where he purchased this drive. Shouldn't a company like Pioneer have a proper RMA process? I've had no problems with IBM, Hitachi, Logitech, Sonigistix before. Someone please tell me if this is total BS 😉. And if you could, redirect me to where I can find out the actual RMA process.

TIA!

 

[Lore]

It's not total BS, but it is kinda bad. A lot of companies don't deal with end-users specifically so they always want you to deal with the place of purchase. Not only that, but by purchasing from a different end-user, you have have inadvertently voided your warranty because they may not be transferrable.

 

[Rhombuss]

Yeah, that's what I was afraid of Lore. Anyone else with experience from RMAing with Pioneer?