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pictures disappear in WORD 2003 with Win XP SP2 and Radeon x800xt video card

M

m61376

Senior member
Just bought a Dell XPS system with the Radeon x800xt 256 video card. If I open a WORD document (using Office 2003) some pictures may appear briefly, then disappear with scrolling. They are generally visible in print preview, and the graphics print ok. If I click on where the graphics should be, I generally get a graphics box, but generally no image. I made sure view drawings was checked in WORD tools and picture placeholder unchecked. Doing a google search, it appears other people are having the problem with XP SP2 operating system. I found 2 suggestions- one was to turn Direct X off (don't know how to do that though...and it doesn't seem to be a great solution) and the other was to update video drivers- but since this is a brand new system, I assume it has the latest drivers. Or- is something wrong with the computer and should I return the unit? Is there some incompatibility issue with the video card and the operating system?
 
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