• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Pictures are lost, just turned to red x's

J

JCROCCO

Senior member
Had a folder with pictures that I downloaded from a camera 2 weeks ago. I printed all the pictures 8 per sheet. Wanted some printed full pages. Yesterday, opened up ones to print in windows, had to rotate some of them, and when asked to save it asked to overwrite. I did so. Now went to go back in and the preview thumbnail is still there, but clicking it to open it shows only just a small box with a red x in it. After a few times, ALL 133 of the pictures in the file had red X's, but all the thumbnail images are there. some of these pictures I havent even opened yet.

Anyone ever see this happen? What can cause something like this to happen? I tried to restore them from a backup, and the restore failed for the most part. The ones it did restored succesfully where also no good. That would indicate they were bad when the backup was created. BUT none where bad as of yesterday when I opened them and started to print them and they were fine. These pictures were from 2 weeks ago, and so had them on 2 backup tapes, both tapes didnt restore, but then how was I able to access them and print them yesterday?

I dont know where the issue is, with MS office picture manager, or what else.
 
Have you tried rebooting? Have you connected any new hardware recently? (If so, disconnect it).

What tool did you use to rotate the pictures?

The red X would seem to indicate that the file is in a format that the picture viewer can't display (or is just corrupted). If the rotation software did indeed put it in some strange format, you might be able to find some other viewer that would let you see them, and perhaps convert them to something standard.

You;d think that if a program can write a format it can read it. But not necessarily. I converted some video and the resulting file was unplayable - I had to find a different player to see it in the new format.

If you were using standard Windows tools and this happened, I'd make sure my antivirus was up to date. I don't know much about what viruses do, but if you are having selective corruption of JPGs I would at least check.

Re-reading your post it almost sounds like AFTER you rotated them all was well, but then after you rebooted they were screwed up. Is this true?

You have learned the #1 lesson in backup / restore. Backups are much easier to do than restores! I hate tapes. I wonder if your tape corruption problems are related to this?

Hope you haven't lost your photos. I suggest that you keep your original pictures from the camera, unmodified, so that you don't have this type of thing happen.
 
MSoffice picture manager. opened it up from windows by double clicking it, then rotated it, then printed it. When I went to get out it asked to save it, I said yes. went to go back in it, didnt reboot, and red x was there. I opened up other files, rotated it, printed it, and didnt save it. Same thing happened. After two or 3 times doing this to different files, somehow All of them became corrupt. I didnt reboot. I did try to open them up on another computer, same thing, but no thumbnail preview. When I went through another program to open them, it wouldnt even open up, said cant find file.
 
Reboot and see if you can access them (if you haven't already rebooted).

I have never rotated with MS Office Picture Manager. Have you tried experimenting with some test pictures to see if it happens again?

Is the file extension being lost (.jpg)?

Did you update your virus definitions and run a scan?
 
It almost looks like your thumbnails are referencing a folder you do not have. When you right click on one of the thumbnails and choose properties, where does it say the actual photograph is? I am wondering if you actually downloaded the pictures to the computer or when you edited and printed them, you were accessing the camera's memory card.
 
No, they were in the file. I have them on two backup tapes in the file folder. But I couldnt restore any of them really from the backups either. I was able to see them from another computer also. They were there. They did work, when I was printing them out one by one, but somehow lost ALL of them. The files are still there, they are .jpg and it still shows the thumbnail of the picture, but clicking it opens up a red x box. The backup last night did not even back them up, it errored on those files also, like those files are opened or something, cause the error was "object is busy". I tried opening them in other photo programs, but cant even click on em, just doesnt recognize them as a file.

I really dont care about these pictures. Sure I would like them, but I can do another site survey and retake them. What I am more concerned about is why this happened to prevent it from happening again, and maybe on more sensitive photos not easily reproducable.
 
The files are on an NAS device, it is not a computer. Can rebooting that really make them visible? Why would rebooting fix the files? I cant even copy, move, or backup those files. How could rebooting the NAS fix those. I use a snap server 4200 1TB NAS device, so it is not windows OS.
 
In many programs, the red X is an option designed to speed up work. Check all your option choices and make sure you don't have it turned on by mistake.
 
Originally posted by: JCROCCO
The files are on an NAS device, it is not a computer. Can rebooting that really make them visible? Why would rebooting fix the files? I cant even copy, move, or backup those files. How could rebooting the NAS fix those. I use a snap server 4200 1TB NAS device, so it is not windows OS.
Click to expand...
Based on your prior posts, it sounds like the files are locked. Rebooting will release all locks. I've seen files get locked on file servers and rebooting is the only way to recover.

They purchased a SAN at the place I work and had a lot of problems. They got firmware updates like 3 times before it started to work right. It's also an appliance and not a Windows server. YMMV but I wouldn't trust your NAS to work flawlessly.

I guess I'm confused as to why you would ask for help and then ignore the suggestions. Rebooting has solved more problems than any other suggestion in the history of computing! It would be one of the first things I'd try.
 
OK, I will try to reboot. The problem is I need to do it when everyone is off of it, thus the hesitation. I can do it early in the morning, or late at night, just not really easily durring the day.
 
I rebooted the Snap server, and it made no difference.

What is weird is there are two computers that, when going to the directory where the pictures are, gives a thumbnail of it in the window, but other computers give no thumbnail. All computers open it up with either "no image" in the default windows viewer, or with a red X.

What could have caused the whole directory of files to go bad?
 
I did, found nothing. Rebooted, nothing. I am not sure if I can delete them, but I cant move or copy them. I get an access denied I tried to change the permissions on the file, and access is denied.
 
Originally posted by: JCROCCO
I did, found nothing. Rebooted, nothing. I am not sure if I can delete them, but I cant move or copy them. I get an access denied I tried to change the permissions on the file, and access is denied.
Click to expand...
I am assuming you are the admin so that this is not a permissions issue?

Right click on the drive and select the Tools tab / and click Check Now. Do not check either of the boxes, and click Start. See if there are any errors. This may not work since the drive is not local to your computer. If not, you need to see if there are some diagnostics you can run on your NAS, or call the manufacturer.

My guess is that your NAS needs a firmware update. Weird that this problem has only been encountered on this single set of files on the computer. I'd be scared that others would start failing also. I'm not sure how critical the data that people are storing on the NAS is, but since your backups may not be restorable, I'd do my best to backup critical data some other way.

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top