Phone Number to get New IntelliMouse Explorer?

mastaki11a

Golden Member
Jan 13, 2001
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Was reading the best mouse post, and some said that I could get a new mouse for free since my other one died about a month ago. What is the number I would call and what info do I need? Thanks I have been using a POS mouse ball since and I miss my back/foward buttons :(
 

mastaki11a

Golden Member
Jan 13, 2001
1,262
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Where do I file the report? I Don't see it anywhere on there? Is it under Online Support Requests? thanks!
 

sharkeeper

Lifer
Jan 13, 2001
10,886
2
0
How to RMA your Microsoft Mouse

Here's the first number to call where you explain your problem and they give you a case #

1-425-454-2030

Then they have you call this # to get a RMA

1-800-370-9255


Cheers!
 

mastaki11a

Golden Member
Jan 13, 2001
1,262
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Someone said I don't even have to send my mouse back? I don't mind doing it since it will stop me from buying a new mouse but is this true?
 

erikiksaz

Diamond Member
Nov 3, 1999
5,486
0
76
hmm, so how does microsoft know what type of mouse you have? do they ask for any serial numbers or anything?