Permanent Red X over internet connection indicator...

[Zerhyn]

My internet works fine but my computer doesn't seem to think so. When I place the pointer over the two little computer icons it claims:

Connection Status: Unknown
No such interface supported

I also hit the Diagnose and Repair button and it claims "Windows did not find any problems with your internet connection." And another message I get says that it cannot connection to the DNS server.

Another problem that has arisen is that my Windows Media Center crashes after a few seconds of opening. With the error message:

CLR20r3
ehshell.exe

I am wondering if the two problems are related. And I can't remember if the red had appeared after I installed Kaspersky Internet Security 2009. So I am not sure if that would be a player in this problem.

I am running Vista Ultimate x64.

Thank you for your time,

-Dan

P.S. Should I have put this in the Networking forum?

 

[wanderer27]

Are you using a Wireless connection and have either onboard LAN or a Network card?

 

[robisbell]

you're infected or were at some point.

 

[Zerhyn]

Sorry, was gone for the weekend.

But I am using both wireless and onboard LAN. It doesn't matter which one I am using the connection box still has a red X over it.

And I don't think my computer is infected. Kaspersky has been installed since I did a clean install a few weeks ago.

 

[robisbell]

go to http://housecall.trendmicro.com and run a full scan of the system, please report the results.

 

[Zerhyn]

Originally posted by: robisbell
go to http://housecall.trendmicro.com and run a full scan of the system, please report the results.

Downloaded it and attempted to run it but I get this error message from their servers..

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


--------------------------------------------------------------------------------

Apache Server at prerelease.trendmicro-europe.com Port 80


So I am assuming their servers are down. I ran a full scan with Kaspersky IS 8 and there was nothing detected.

 

[robisbell]

wow, then there's somethign going around that is causing a lot of people to use the service to scan, and there's no program to download, it runs via the browser and over the internet.

http://housecall65.trendmicro.com/

 

[thegisguy]

Originally posted by: robisbell
wow, then there's somethign going around that is causing a lot of people to use the service to scan, and there's no program to download, it runs via the browser and over the internet.

Or could it be his firewall is set up in such a way that it is blocking activex controls from being installed. A firewall set too tightly could explain all the problems you are having. Have a look at it.

 

[Zerhyn]

Alright the site finally started working. I ran a "complete scan" and it claimed that it did not detect anything.

 

[Zerhyn]

I have tried System Restore points from two different times that I think were before the red X appeared and both times the restore point has failed to load. Claiming that there was an unspecified error that occured.

Also when I create other profiles and attempt to open Internet Explorer, the IE window comes up and then quickly closes. And it appears that other programs will not connect to the internet.

I really don't want to have to re-format, I just did it a month ago.

 

[boomerang]

Are you fully updated and patched? Running SP1?

Just a long shot.

 

[Zerhyn]

I am about as updated as can be!

I am finding a lot of people having the same problem on different forums. And it appears their post goes un answered or they aren't able to find a fix for it.

 

[Zerhyn]

When I select the Diagnose option under Local Area Connection i get the message..

Cannot communicate with DNS server(66.214.48.27)
Network diagnostics pinged the remote host but did not receive a response.

Not sure what I can do to repair this...

 

[boomerang]

I'd post this over in Networking.