No answer, but I've had issues with them myself where I'd almost prefer they not be used (where it's an option to choose, I'll pick something else now). Not sure what your issue is, but mine is they keep leaving our packages under a bush near the sidewalk, well in view of the street. Our house is 300+ feet away, down a hill. It should be common sense not to do that, but the driver for our area has been doing this for about 5 months now. I've called to complain several times, and the customer service rep even has pictures from the driver showing where it was left. I tell them over and over again that it's unacceptable and the just keep saying there's nothing they can do about it. BS in my opinion, but I had them on the line for a good half-hour the last time, and still couldn't make any headway. And of course, there's no way to call the local fedex office.