Luckily, the staff seems to be getting younger, so the old and tired jokes about British cars and the Prince of Darkness seem to be receding. Unfortunately, the Jag did its best to revive the gags with a litany of minor electronic glitches. The car?s smart key worked fine most of the time, but Bedard found that when the key fob was in his pocket, the car wouldn?t always start. Taking the key out and waving it in front of the dashboard or docking the key in its slot generally woke it up. At an unscheduled service stop at 15,937 miles, a faulty starter button was diagnosed and replaced, but the problem persisted during the car?s time with us.
At that same visit to the dealer, a glowing check-engine light was rectified by replacing a pinched vacuum hose. Jaguar of Troy in metro Detroit also addressed our complaints about the windows failing to seal properly, or index, after the doors were closed, a problem the service department had tried to fix at the 10,000-mile service by tinkering with the electrics.
This time, the windows were adjusted, but at about 17,000 miles, Austin reported that the driver?s seat stopped working, and the auto-up function for the passenger?s window would raise the glass all the way and then drop it back down?which wasn?t supposed to happen. Later on, at the 40,000-mile mark, the driver?s door wouldn?t always shut, and the window wouldn?t go down in cold weather. The dealer relubricated the seals with silicone spray, which fixed the window, but the door problem persisted.
All told, three of the four scheduled service visits?the first one was complimentary?at 10,000-mile intervals cost $967. At 20,000 miles, we had a new front wheel fitted because the rim had been bent, and we then couldn?t get the tire to seat properly. The wheel alone cost $1005. We had two unscheduled service visits, both free, plus the antenna repair.
When the car went back to Jaguar, with 40,068 miles of experience on the odometer, it still felt as good to drive, still looked lovely, and didn?t have any squeaks or rattles. With that in mind, it?s a pity it suffered so many niggling problems that would have severely tested our patience had we paid with our own money.