People that make things more difficult than they are

[Fritzo]

It seems the older you are, the more likely you are to do this. If I'm making a record for a new customer account at work, and the person is elderly, this is how it typically goes (this is a shortened transcript of a call I had today):

Me: Can I get your name?
Foggie: Uh...you want my name, or my wife's name? The house is in my son's name, maybe we should use his name? ::yells:: MILDRED!!! WHO'S NAME SHOULD WE PUT ON THE ACCOUNT? EH? OK! We'll use my name.
Me: OK, but what is your name?
Foggie: Theodore. That's T as in Teddy, h as in Hillibrand, i as in ingenious, wait...I mean e and in ingenious
Me: That's OK, I got it
Foggie: You got it?
Me: I got it. Now, what is your email address?
Foggie: 1243 Brainard Dr. That's B as in....
Me: No, I need your email address- where we can send you email.
Foggie: ohhhhh...you mean my "Innernet" address. It's tandmwithgrandkids2142@service.com. People have problems sending to that though, so careful.
Me: And I'll need a good contact phone number.
Foggie: You want my home phone, or our Arizona phone, or my son's number so he can call us on our cell phone if you call.
Me: Can I just get your cell phone number?
Foggie: Oh, yeah! I guess that would cut out the middle man.

This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

 

[finite automaton]

Originally posted by: Fritzo
It seems the older you are, the more likely you are to do this. If I'm making a record for a new customer account at work, and the person is elderly, this is how it typically goes (this is a shortened transcript of a call I had today):

Me: Can I get your name?
Foggie: Uh...you want my name, or my wife's name? The house is in my son's name, maybe we should use his name? ::yells:: MILDRED!!! WHO'S NAME SHOULD WE PUT ON THE ACCOUNT? EH? OK! We'll use my name.
Me: OK, but what is your name?
Foggie: Theodore. That's T as in Teddy, h as in Hillibrand, i as in ingenious, wait...I mean e and in ingenious
Me: That's OK, I got it
Foggie: You got it?
Me: I got it. Now, what is your email address?
Foggie: 1243 Brainard Dr. That's B as in....
Me: No, I need your email address- where we can send you email.
Foggie: ohhhhh...you mean my "Innernet" address. It's tandmwithgrandkids2142@service.com. People have problems sending to that though, so careful.
Me: And I'll need a good contact phone number.
Foggie: You want my home phone, or our Arizona phone, or my son's number so he can call us on our cell phone if you call.
Me: Can I just get your cell phone number?
Foggie: Oh, yeah! I guess that would cut out the middle man.

This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

 

[SagaLore]

Originally posted by: finite automaton
This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

[/quote]

I was going to point out the same thing. :laugh:

 

[Fenixgoon]

Originally posted by: SagaLore

Originally posted by: finite automaton
This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

I was going to point out the same thing. :laugh:[/quote]

me too :thumbsup:

wtf, my quote doesn't work properly

 

[nboy22]

Originally posted by: Fritzo
It seems the older you are, the more likely you are to do this. If I'm making a record for a new customer account at work, and the person is elderly, this is how it typically goes (this is a shortened transcript of a call I had today):

Me: Can I get your name?
Foggie: Uh...you want my name, or my wife's name? The house is in my son's name, maybe we should use his name? ::yells:: MILDRED!!! WHO'S NAME SHOULD WE PUT ON THE ACCOUNT? EH? OK! We'll use my name.
Me: OK, but what is your name?
Foggie: Theodore. That's T as in Teddy, h as in Hillibrand, i as in ingenious, wait...I mean e and in ingenious
Me: That's OK, I got it
Foggie: You got it?
Me: I got it. Now, what is your email address?
Foggie: 1243 Brainard Dr. That's B as in....
Me: No, I need your email address- where we can send you email.
Foggie: ohhhhh...you mean my "Innernet" address. It's tandmwithgrandkids2142@service.com. People have problems sending to that though, so careful.
Me: And I'll need a good contact phone number.
Foggie: You want my home phone, or our Arizona phone, or my son's number so he can call us on our cell phone if you call.
Me: Can I just get your cell phone number?
Foggie: Oh, yeah! I guess that would cut out the middle man.

This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

Sounds like you work for AT&T lol. I have to go through the same exact shit.. When I say "Can I please have your email address for quality assurance purposes" they start rambling about their st. address. If only they would LISTEN they would decrease the time of the call by a ton.

 

[TallBill]

Think about the patients

 

[Wheezer]

Originally posted by: Fritzo
It seems the older you are, the more likely you are to do this. If I'm making a record for a new customer account at work, and the person is elderly, this is how it typically goes (this is a shortened transcript of a call I had today):

Me: Can I get your name?
Foggie: Uh...you want my name, or my wife's name? The house is in my son's name, maybe we should use his name? ::yells:: MILDRED!!! WHO'S NAME SHOULD WE PUT ON THE ACCOUNT? EH? OK! We'll use my name.
Me: OK, but what is your name?
Foggie: Theodore. That's T as in Teddy, h as in Hillibrand, i as in ingenious, wait...I mean e and in ingenious
Me: That's OK, I got it
Foggie: You got it?
Me: I got it. Now, what is your email address?
Foggie: 1243 Brainard Dr. That's B as in....
Me: No, I need your email address- where we can send you email.
Foggie: ohhhhh...you mean my "Innernet" address. It's tandmwithgrandkids2142@service.com. People have problems sending to that though, so careful.
Me: And I'll need a good contact phone number.
Foggie: You want my home phone, or our Arizona phone, or my son's number so he can call us on our cell phone if you call.
Me: Can I just get your cell phone number?
Foggie: Oh, yeah! I guess that would cut out the middle man.

This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

so, which would you rather do, take calls like this or scrape dead animals off the road during the summer?...remember as shitty as it seems, things could be much much worse.....

Me...I would rather take calls like this....as a matter of fact, I do.....eventually you get used to it and just let it roll off you......don't sweat the small stuff.

 

[nboy22]

Originally posted by: Wheezer

so, which would you rather do, take calls like this or scrape dead animals off the road during the summer?...remember as shitty as it seems, things could be much much worse.....

Me...I would rather take calls like this....as a matter of fact, I do.....eventually you get used to it and just let it roll off you......don't sweat the small stuff.

Very true... Sometimes I sit there and think "I hate my job..." and then I think about the previous jobs I had, such as working at pac sun, working for the city mowing lawns, and things of that sort for around min. wage. Then I think, well, I'm working, sitting down, talking on the phone for 12 bucks an hour part time through college. It pays my bills and I don't have to stand or deal with anyone face to face or fling dog shit on my pants with a weed eater because some bastard didn't clean up after their dog.

After working at call centers for a year and a half when someone calls in pissed I just laugh, when someone calls in and tries to be overcomplicated I just add the little extra "I don't need you to spell it out."

 

[jtvang125]

I was talking to my brother who works at a hospital and he said they've been getting a lot of patiences lately. He said they really get to him because many of these patiences have very little patients because of the long wait.

 

[SpunkyJones]

Originally posted by: jtvang125
I was talking to my brother who works at a hospital and he said they've been getting a lot of patiences lately. He said they really get to him because many of these patiences have very little patients because of the long wait.

:thumbsup:

 

[Fritzo]

I guess the point is, why do people have to make simple things so complicated? Their lives must be very stressful with the simplest of tasks requiring so much detail.

 

[LS21]

my parents are like that

 

[Punter]

Any person over 65 who knows what an email address is and how to use it is doing pretty good; cut them some slack ffs. Imagine what it will like when we are old and our grandchildren are impatiently trying to explain how to program the new fangled apple holodeck.

 

[AMCRambler]

Life nowadays is complicated. It's not the old guy's fault. 25 years ago we didn't have 3 friggin phone numbers and an email address. Sounded to me like he was just trying to be helpful.

 

[Wheezer]

Originally posted by: Fritzo
I guess the point is, why do people have to make simple things so complicated? Their lives must be very stressful with the simplest of tasks requiring so much detail.

simple for you yes, simple for others, no.

Remember you have no clue of this person background or history...for all you know this poor guy has been recovering from a stroke or perhaps worse.

Remember when these people first saw a computer come out, it was as big as your living room and terms like "RAM" "internet" "World Wide Web" "monitor" "CPU" were non-existant and might as well be Chinese to them.


I know nothing about you, but if you have children and have patience with them I am sure you can have patience with calls like this and if you don't have kids you can develope your patience through call like this and apply it to your children.

 

[OnePingOnly]

Would you like some cheese with your whine?

 

[DainBramaged]

Originally posted by: SagaLore

Originally posted by: finite automaton
This call went on for 15 more minutes. I get 5-10 of these day, and people wonder why I have no patients anymore :| My patients was ripped from me along with my hopes and dreams and buried in a deep hole many years ago.

I was going to point out the same thing. :laugh:[/quote]

Same here. Damn you all.

Edit: My one grandmother was like that, GRHS, but my living grandmother is very with it.

 

[Fritzo]

Originally posted by: Wheezer

Originally posted by: Fritzo
I guess the point is, why do people have to make simple things so complicated? Their lives must be very stressful with the simplest of tasks requiring so much detail.

simple for you yes, simple for others, no.

Remember you have no clue of this person background or history...for all you know this poor guy has been recovering from a stroke or perhaps worse.

Remember when these people first saw a computer come out, it was as big as your living room and terms like "RAM" "internet" "World Wide Web" "monitor" "CPU" were non-existant and might as well be Chinese to them.


I know nothing about you, but if you have children and have patience with them I am sure you can have patience with calls like this and if you don't have kids you can develope your patience through call like this and apply it to your children.

I WAS ASKING FOR HIS FREAKIN' NAME AND PHONE NUMBER!!!!!!!

 

[CrackRabbit]

Sounds similar to the email threads here at work.

Field Tech Support: We have a problem with the software.
Me: Ok, what's the problem? Have you put in a trouble ticket for it?
Field Tech Support: It pops up a dialog box that won't go away. Yes, I put in a trouble ticket. (That contains exactly the one sentence I just told you)
Me: Yep, that is a problem. What caused the that to happen? Is the dialog box a windows error or in the software UI? What version of software is this?
Field Tech Support: Uhhh I don't know... Let me ask the site tech...
Me: *facepalm*
Site Tech: The software is popping up a dialog box that won't go away.
Me: Yes, I know that. What causes it, and what version of software is it?
Site Tech: I dunno what causes it, that machine is on XX.XX.X1 software.
Me: Does it happen on the newer XX.XX.X2 software?
Site Tech: Nope.
Me: Why don't you upgrade it then?
Site Tech: Ok!
Me: *Double Facepalm*