Also, where are you calling from and what about the number you are calling? Both of the ISPs that I use have a 800 number that I use to just download email and both are capped at 28K (paying 10 cents/minute is better than paying 75 cents for a local phone call when I'm just retrieving mail). I rarely get about a 24K connection from most hotels but at my house I can nice 48K connections. Could your phone itself be a limiting factor?