PC won't detect External Blu-ray Drive

[kt7000]

I just purchased an External LG BE14NU40 USB 3.0 Blu-ray Drive from ebay for my HP p6813w (links for each product are below). After hooking it up it says in the lower right icon that it cannot detect the device. The drive works perfectly with the blue light flashing and all but cannot get my PC to detect it no matter what USB port I plug it into. Any idea's?

http://m.lg.com/us/data-storage/lg-BE14NU40

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02870583

 

[VirtualLarry]

Return it?

 

[inachu]

I just purchased an External LG BE14NU40 USB 3.0 Blu-ray Drive from ebay for my HP p6813w (links for each product are below). After hooking it up it says in the lower right icon that it cannot detect the device. The drive works perfectly with the blue light flashing and all but cannot get my PC to detect it no matter what USB port I plug it into. Any idea's?

http://m.lg.com/us/data-storage/lg-BE14NU40

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02870583

You ARE logged in as a administrator or your account has admin rights yes?
If not then it will not show up.

 

[LTC8K6]

I just plugged an external LG DVD drive into a WIN7 computer without admin rights. Showed up, loaded the driver, and worked fine. It had never been plugged into that computer before.

 

[inachu]

I just plugged an external LG DVD drive into a WIN7 computer without admin rights. Showed up, loaded the driver, and worked fine. It had never been plugged into that computer before.

Interesting it worked because many times it will not.

You could go find if there are drivers for it and install them first.

 

[kt7000]

You ARE logged in as a administrator or your account has admin rights yes?
If not then it will not show up.

Yes, I'm the administrator on my PC. Could it be that I'm plugging a USB 3.0 cable into a 2.0 port? Or maybe I need a software disc that comes with it? I'm taking this guesses based on this:

http://www.manualslib.com/manual/423065/Lg-Be14nu40.html?page=13

 

[LTC8K6]

The only thing I see at LG is a firmware update dated 8/29/2014.

 

[inachu]

Interestng you mention it is usb 3.0 as many times plugging a usb 20 in a 3.0 slot will not work until you plug it into a 2.0 slot.

a PCI-E to USB 3.0 adapter would be in such order then.

 

[kt7000]

Interestng you mention it is usb 3.0 as many times plugging a usb 20 in a 3.0 slot will not work until you plug it into a 2.0 slot.

a PCI-E to USB 3.0 adapter would be in such order then.

If that's the case, then I 'll have to cough up more money for this

Are there any tips/advice on how accurate this method may work?

It's things like this that make me lose my faith in external devices

 

[LTC8K6]

It is clearly advertised as USB 2.0 and 3.0 compatible. I doubt you need a 3.0 port.

http://www.lg.com/us/support/products/documents/LG-DS-Spec-BE14NU40.pdf

Maybe the power supply is bad?

 

[LTC8K6]

Can you try a different usb cable, or try a different computer?

 

[inachu]

Can you try a different usb cable, or try a different computer?

I agree this would be the cheapest route to try next.

 

[kt7000]

Can you try a different usb cable, or try a different computer?

I currently only have one computer right now, and as for a different USB cable, the port on the Blu-ray drive to plug the cable in is exclusive to the one it came with

 

[LTC8K6]

http://www.newegg.com/Product/Produ...119361&cm_re=usb_3.0_B-_-12-119-361-_-Product

I think it's actually a standard cable?...but I realize that it's unlikely you'd happen to have another one.

If it's not a power problem, I think you need to return the drive if you can. It's just not working.

 

[kt7000]

I'm going to try the PCI-E USB 3.0 adapter if I can find one at a decent low price. I'm pretty sure that's what it is & not a power problem as the Drive makes sounds when running w/ the light flashing.

If this doesn't work I guess I will have to return it.